Senior Technical Support

1 week ago


Thành phố Hồ Chí Minh, Vietnam KMS Technology Full time

**KMS Technology** was established in 2009 as a U.S.based software services company. With development centers in Vietnam and Mexico, we have been trusted globally for the superlative quality of our software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant solutions for our clients by leveraging deep expertise, advanced technologies, and delivery excellence for a shared success where everyone can reach their fullest potential. With three Business Lines:

- ** KMS Software**: Leverage software domain expertise to help clients make better business decisions in technology platforms, increase speed-to-market, and gain critical development support through innovative technology solutions.
- ** KMS Solutions**: Empower BFSI businesses to embrace the digital finance revolution and expedite clients’ journey towards complete digitalization, technology consulting, data analytics, software development, and software quality.
- ** KMS Healthcare**: Build transformative next-gen technologies to solve healthcare’s most challenging problems, providing innovative tools and expertise to providers, payers, life sciences, and medical technology vendors.

**Responsibilities**:

- Address internal team and customer escalation requests, providing timely and effective solutions. Ensure follow-up to guarantee resolution.
- Consult on best practices and offer workarounds if the current product doesn’t meet customer requirements.
- Proficiency in installing the client’s product (software/hardware) - Kobiton specific.
- Analyze log files, and develop automation test scripts for issue investigation.
- Coordinate with the development team to understand customers’ issues and get them solved.
- Create samples, documents, and ticket summaries to guide end-users and internal teams.
- Capability to directly communicate and showcase products to customers.
- Establish enduring relationships based on trust through prompt support and open, interactive communication to achieve a high customer renewal rate.
- Perform additional duties as assigned (IT admin tasks)

**Qualifications**:
**General requirements**:

- At least an upper-intermediate skill level of English
- Bachelor’s/Master’s degree in computer science, information technology, engineering, or anything specific degree that you prefer
- Likely having 4+ years of experience (flexible depending on how fast your learning and technical developing capabilities are)
- Able to obtain deep knowledge of the project’s technologies

**Skills/knowledge you need to be successful**:

- Good knowledge of SQL, Postgresql.
- A strong understanding of hardware and software, especially Linux distribution, is a plus.
- Proficiency in CRM and support systems, such as Zendesk and ServiceNow, is a plus.
- Fundamental knowledge of automated testing tools like Appium or WebDriver API is also advantageous.
- Enjoy working with customers and engaging in external communications.
- Ability to work well under pressure and handle unexpected calls effectively.
- Strong problem analysis and solving skills with the ability to understand customer needs.
- Experience in leading and coaching at least one team on various projects (Leadership level)

**Benefits and Perks**:
**_ Perks You'll Enjoy_**
- Working in one of the Best Places to Work in Vietnam
- Building large-scale & global software products
- Working & growing with Passionate & Talented Team
- Diverse careers opportunities with Software Services, Software Product Development, IT Solutions & Consulting
- Attractive Salary and Benefits
- Two performance appraisals every year and performance bonus
- Onsite opportunities: short-term and long-term assignments in North American (U.S, Canada), Europe, Asia.
- Flexible working time
- Various training on hot-trend technologies, best practices and soft skills
- Premium healthcare insurance for you and your loved ones
- Company trip, big annual year-end party every year, team building, etc.
- Fitness & sport activities: football, tennis, table-tennis, badminton, yoga, swimming
- Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,
- Free in-house entertainment facilities (foosball, ping pong, gym ), coffee, and snack (instant noodles, cookies, candies )

And much more, join us and let yourself explore other fantastic things



  • Thành phố Hồ Chí Minh, Vietnam OPSWAT Full time

    OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Itechwx Full time

    **Mô tả công việc**: (Mức lương: 18 - 28 triệu VNĐ) - Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues. - Resolves or escalates multiple and varied customer...


  • Thành phố Hồ Chí Minh, Vietnam KMS Technology Full time

    **KMS Technology** was established in 2009 as a U.S.based software services company. With development centers in Vietnam and Mexico, we have been trusted globally for the superlative quality of our software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant solutions for our clients by...


  • Thành phố Hồ Chí Minh, Vietnam KMS Technology Full time

    **Company Description** KMS Technology** was established in 2009 as a U.S.based software services company. With development centers in Vietnam and Mexico, we have been trusted globally for the superlative quality of our software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty Liên Doanh ORANA VIỆT NAM Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Mô tả Công việc Technical support Engineer/Coordinator provides technical support to Technical Project Manager on daily tasks of Optimization projects / Improving Factory efficiency. The Optimization and Improvement project will include the projects reducing production cost, saving energy...

  • Technical Support ccl

    2 months ago


    Thành phố Hồ Chí Minh, Vietnam SGS Full time

    **Mô tả Công ty** SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. It operates a network of over 2,000 offices and laboratories around the world. **Mô tả Công việc** - To ensure that the updated information are delivered to operation team...

  • IT Support

    1 month ago


    Thành phố Hồ Chí Minh, Vietnam NashTech Full time

    **IT Support (Senior/ Team Lead)** - place - **Ho Chi Minh - Vietnam** / Onsite** - tag - **IT** **Closing date: 30.11.2024*** - Interact with customers (internal/external) and stakeholders, provide recommendations and inputs when needed. - Ensure the team to log and follow up with other IT teams to support calls and tickets until resolve. - Perform...


  • Ho Chi Minh City, Vietnam Skedulo Full time

    The Senior Technical Support Specialist role is responsible for the on-going management of customer issues and success. They’re responsible for managing bugs and escalated issues, with the ability to give the customer confidence that their issues will be resolved in a timely manner. They are a part of the ‘Technical Support’ sub-team within the...


  • Thành phố Hồ Chí Minh, Vietnam Victoria's Secret & Co. Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Lead fit sessions on live model and communicate fit/construction corrections to vendors via written instruction, flat and on body measurements, patterns and digital images. Identify potential production, quality, and/or costing issues and provide recommendations and solutions. Partner with...


  • Thành phố Hồ Chí Minh, Vietnam OPSWAT Full time

    OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...

  • Technical Support

    2 months ago


    Thành phố Hồ Chí Minh, Vietnam Việc Ơi It Client Full time

    **Giới thiệu**: Việc Ơi It Client là công ty 100% vốn nước ngoài đang hoạt động lĩnh vực IT Phần mềm, Lập Trình tại TPHCM. Hiện tại chúng tôi đang cần tuyển vị trị trí "[Remote] Japanese Ruby on Rails NN_man/year", "[Remote] Senior Rails Developer_Upto 4000$ Gross". với các kỹ năng như Trình Độ...


  • Thành phố Hồ Chí Minh, Vietnam OPPO Full time

    **MÔ TẢ CÔNG VIỆC**: - Collaborate with cross-functional teams to identify and resolve production issues - Perform root cause analysis and provide solutions to prevent future issues - Create and maintain documentation related to production issues and resolutions - Implement and maintain processes and procedures to improve production support - Provide...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH America Indochina Management Vietnam - AIM Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Summary: Promote products and act as a link between Architects, Interior Designers and end owners. Gather market information and prepare presentation, Specification form - Department: Civil (Building Materials) - Report to: Division Manager (DM) - Performance objectives: 1. Complete monthly project...


  • Thành phố Hồ Chí Minh, Vietnam TrueCommerce Full time

    _**Introduction**:_TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many more._ - **Main...

  • L1 Support

    2 months ago


    Thành phố Hồ Chí Minh, Vietnam FPT Software Innovation Company Limited Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - First level of ticket diagnosis to resolve the ticket or escalate to L2 or appropriate person/group support. - Monitor system performance and alerts in real-time, taking immediate action on any anomalies or issues. - Logs, categories, priorities, tracks, and routes issue. - Support tracks tickets...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Eight One International Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Analyse user requirement and come up solution design for new system development or system change. - Support in developing new system features follow software development lifecycle. - Manage vendor’s development activities. - Rollout and document all new required systems or new system...


  • Thành phố Hồ Chí Minh, Vietnam OPSWAT Full time

    OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has...


  • Ho Chi Minh City, Vietnam OPSWAT Full time

    OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...

  • IT Support Engineer

    2 months ago


    Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Itechwx Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Your role & responsibilities - Available to work fixed night shifts onsite (Flexible 9 hours/day from 10PM-7AM) - Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues. - Resolves or escalates multiple and varied customer issues, and documents...


  • Thành phố Hồ Chí Minh, Vietnam DKSH Full time

    Location: Ho Chi Minh, VN, VN- Global Business Unit: PM- Job Function: Research and Analysis- Requisition Number: 168676- Description: **General Responsibilities**: - Prepare ingredient & market product samples to send to customers & suppliers as required by Sales team. - Manage inventory of Lab and warehouse. - Follow up progress of client/supplier’s...