IT Technical Support Engineer

4 weeks ago

Ho Chi Minh City, Vietnam Techtronic Industries Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

RESPONSIBILITIES:

- Troubleshooting incident report, updating information and restoring/delivering service request IT service(s) within Operation Level Agreements / Service Level Agreement.
- Analysing, collaborating and resolving the root causes in problem task.
- Creating, implementing and documenting in authorized change. Also attending CAB’s meetings when required.
- Overviewing and updating CMDB is accurate and up to date.
- Evaluating, presenting and discussing with line manager on Objective and Key Results (OKRs)/KPI method monthly and quarterly.
- Working on office hours and overtime when required in order to deliver 24/7 IT Managed services, with Customer service mindset.
- Complying and contributing to IT policies, standards, SOP and guidelines.
- Acting as a team player with other internal departments/teams, on technical views, to offer and convince requester to follow best practice designing and continue improvement solutions.
- Self-studying and proposing valuable training courses (soft and hard skill) and technology trending to manager.
- Volunteering to conduct internal training and working with sharing knowledge spirit.
- Compliance with Conversation, Feedback and Recognitions (CFRs) method to build up company’s culture.
- Communicating and networking with 3rd partner’s experts in escalated situations.
- Delivering acceptance into service into operational state.
- Assisting and contributing on-going projects if required.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Xe đưa đón
- Đồng phục
- Chế độ thưởng
- Chăm sóc sức khỏe
- Tăng lương
- Nghỉ phép năm

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
Education:University 's degree in Information Technology / Computer Science or equivalent.

**Experience**:

- At least 5 years of recent experience in IT support are required.
- Certificate in MCSA or CCNA

Knowledge:
Technical knowledge
- At least 3 years or above experiences in administration of computer operating systems, fixing technical problems in a manufacturing IT environment.
- Solid experiences in supporting technical support / helpdesk.
- Hands-on experience with PC hardware / Software installation, Windows OS and configuration, Mac OS, Active Directory, Microsoft Office, Anti-virus.
- Experience of supporting TCP/IP, Windows, Wi-Fi and firewall.
- Good knowledge of computer software and hardware troubleshooting procedures and methods, proficiency in using various testing software and maintenance tools.
- Good knowledge of install, manage, maintain the windows server system associated with some functions as like Active Directory, DNS, DHCP, WSUS, Deploy GPO, File server, Printer server, etc.
- Knowledge of VMware, Storage, Fortinet firewall are preferred.

Functional Skills:

- Strong sense of responsibility, continuous improvement and able work independently.
- Good analytical and problem solving skills.
- Having customer services mindset.
- Team player with good interpersonal, communication and organizational skills.
- Demonstrated ability to learn new technology.
- Can communicate English.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: CNTT - Phần Cứng,CNTT - Phần Mềm,IT Support,Triển Khai Phần Mềm

Đại Học
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