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Junior IT Support

1 month ago

Ho Chi Minh City, Vietnam Simpson Strong-Tie Vietnam Full time

**Junior IT Support**:
Simpson Strong-Tie Vietnam
- Ứng Tuyển

IT Support English
- Đăng nhập để xem mức lương
- AGB Building (Floor B- 5th),14 Tan Hai, Tan Binh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 27 phút trước

**3 Lý Do Để Gia Nhập Công Ty**:

- 13th Salary; Performance bonus
- Premium health care for you and your family
- Opportunity to be on site in the USA

**Mô Tả Công Việc**:
You want to be an important member of a strong team of other makers who take pride in their work and support each other. As an **IT Support**, you will be responsible for **first level supporting on hardware, software, network and other management tasks**. That’s year one. If career growth is important to you, we not only know how to help you with that, it’s what we love to do:
**WHAT YOU’LL BE DOING**
- **Hardware and Software Operational Support**
- Setup computer and peripherals for users.
- Take responsibility for the maintenance, support and documentation of the hardware peripherals, PCs, CCTV, Door access control and Printers
- Analyze and support or cooperate with vendors to resolve problems.
- Install Window OS and other Software base on IT policy.
- **Help Desk Service**
- An IT Support Technician is required to provide 1st and 2nd line support to our users at Viet Nam location and remotely all around Asia.
- Receive and respond ticket on Service - Now system. The incident ticket should be hardware software issue, or related to Servers (AD, file sharing, web app )
- Cover any occasional issues out-of-hours alongside a third party support provider.
- Training user knowledge related to IT scope.
- **Cooperate with IT Global Teams**
- Cooperate with IT Global Teams for global or local projects.
- Submit, assist or forward tickets to relevant teams.
- Propose appropriate IT solutions to Global Teams.
- **Management Tasks**
- Responsibility of monitoring about network, systems and other hardware operation.
- Manage IT Asset.
- Plan IT budget.
- Work with vendor for purchasing, contract, setup and maintenance IT items

**Yêu Cầu Công Việc**:
If you can do everything listed above, you’ve got what it takes. Perhaps some of the following would be helpful too:

- At least 2-year experience of IT Support or vocational training on Windows Operating Systems.
- Have experience about customer service and communication skills
- English skills - ability to understand English in reading, writing and talking.
- Desktop and Laptop support skills (hardware and software) - Hardware and Printer peripherals support skills
- Any Certification on Microsoft and programing skills would be welcome - Any knowledge of Citrix or Cisco would be desirable.
- Basic TCP/IP Network and Microsoft Servers troubleshooting

**Tại Sao Bạn Sẽ Yêu Thích Làm Việc Tại Đây**:

- Attractive salary with 100% SHUI applied salary during probation
- 13th-month salary, appealing performance bonus
- Salary review annually
- Premium health care program for employees + one of your beloved ones
- Annual medical check-up
- 14 vacation days and Christmas Day (25/12) per year
- Chance to collaborate and work with our global stakeholders
- We provide employee training & development to enhance skills set and competencies. External training: Leadership, English, Soft Skills,....
- Benefits for special holidays (Birthday, Marriage Women’s Day, Tet Holidays, Mid-Autumn, New born babies, International Children ‘s Day...)
- Social Activities, Sports Clubs and Team-building events such as Company trip, Year-End party,... are carried out on a regular basis
- Young, friendly, quality and result oriented working environment under team-work spirit
- Modern working conditions and entertainment facilities at office with tea and coffee all the time
- Compliance fully to Vietnam Labor Code

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