User Support
5 months ago
_**Bouygues Construction Information Technologies**_is the IT branch of Bouygues Construction, a global player in the building, civil works, energies and services sectors. Bouygues Construction operates at all points of the value chain of projects: finance, design, construction and facilities management (operation and maintenance). On every continent, our employees devise and develop solutions that help improve the environment and everybody’s lives.
We manage:
- Application development
- PCs, laptops, servers, VoIP telephones for Bouygues Construction’s users in all over the world
As part of Bouygues Construction, our mission is to provide the members of Bouygues Construction with IT services of high-quality fitting with their businesses and to deploy solutions to improve communication and people collaboration through worldwide network. Bouygues Construction Information Technologies has offices in France, Morocco and Vietnam.
- **Bouygues Construction IT Vietnam - BYCN IT VN**_ has office in Ho Chi Minh City since 2011. We have about 70 skillful collaborators with strong language skills in French, English and solid experiences to build and enhance Bouygues Construction eco system sustainable and better.
We specialize in:
- Software Development and Testing
- System Support
- Application and Cross Functional Project Support
We are looking forward to cooperating with talented and motivated people.
**JOB DESCRIPTION**
**What you will be handling in daily operations**:
- Analyze the need of business experts.
- Establish guidelines and create solutions.
- Design the solutions.
- Ensure that the solutions function correctly in the required languages.
- Contact the support service if necessary.
- Ensuring the same level of information for all stakeholders.
- Analyze issues raised by the users through ticketing platform, contact and clarify all needs/issues and help to solve problems.
- Maintain reports/dashboard updated.
- Ensure a continuous update of knowledge bases.
- Synchronize work progress with other team members.
- Attention: This position is not for those who major in IT domain._
**JOB REQUIREMENTS**:
- At least 1-year working experience with customer-oriented mindset. New graduates/ freshers with customer-orientated mindset are welcome.
- Professional proficiency in French (writing and speaking) is mandatory.
- Proficiency in English is a plus.
- It is a plus if you have experiences in one of below skills:
- WalkMe editor.
- Microsoft 365 and related communication tools.
- Ability in using HTML/CSS code and other programming languages.
- **Must have Skills**_
- Be authentic, awesome, and willing to step out of your comfort zone continuously.
- Being open-minded, able to see the logic of things, to reason/justify logically.
- Can-do attitude.
- Sense of communication.
- Sense of User Support.
- Responsibility and autonomy.
- Be a team player.
- IT know-how and critical thinking.
- Willing to experiment with new products/releases.
**WHY BYCN IT VN?**:
- **Professional, Open-minded and Creative Environment**:_
- International, friendly, proactive, supportive workplace.
- Great teamwork with Agile mindset.
- Respect different perspectives.
- Strong sharing culture to improve individual development.
- **Individual Development**_
- Career and personal development plan for individual.
- Extensive training and in-depth knowledge sharing sessions.
- Online internal learning hub with various categories in Software skill, soft skills, language skill.
- Be oriented and empowered for individual, team and organization goals.
- **Special Care for Employee**_
- Work from home 2 days/ week.
- Dell laptop and external monitor for your work.
- 100% salary on probationary period.
- Up to 2-month performance bonus.
- 15 annual leave days + 6 sick leave days (plus 1 annual leave day for 3-year working).
- Annual health check-up and premium health insurance for employee.
- Various attractive teambuilding activities and company trip.
- Sport, personal activities sponsor.
**Salary**: 10,000,000₫ - 14,000,000₫ per month
**Language**:
- French fluently (preferred)
-
User Support
5 months ago
Ho Chi Minh City, Vietnam Bouygues Construction IT Vietnam Full time_**Bouygues Construction Information Technologies**_is the IT branch of Bouygues Construction, a global player in the building, civil works, energies and services sectors. Bouygues Construction operates at all points of the value chain of projects: finance, design, construction and facilities management (operation and maintenance). On every continent, our...
-
User Support
5 months ago
Ho Chi Minh City, Vietnam Bouygues Construction IT Vietnam Full time_**Bouygues Construction Information Technologies**_is the IT branch of Bouygues Construction, a global player in the building, civil works, energies and services sectors. Bouygues Construction operates at all points of the value chain of projects: finance, design, construction and facilities management (operation and maintenance). On every continent, our...
-
User Support
5 months ago
Ho Chi Minh City, Vietnam Bouygues Construction IT Vietnam Full time**Bouygues Construction Information Technologies** is the IT branch of Bouygues Construction, a global player in the building, civil works, energies and services sectors. Bouygues Construction operates at all points of the value chain of projects: finance, design, construction and facilities management (operation and maintenance). On every continent, our...
-
User Support
5 months ago
Ho Chi Minh City, Vietnam Bouygues Construction IT Vietnam Full time**Bouygues Construction Information Technologies** is the IT branch of Bouygues Construction, a global player in the building, civil works, energies and services sectors. Bouygues Construction operates at all points of the value chain of projects: finance, design, construction and facilities management (operation and maintenance). On every continent, our...
-
Mobile User Support Agent
2 months ago
Thành phố Hồ Chí Minh, Vietnam Elfie Full timeABOUT THE ROLE What we offer: - A permanent global contract, with fiercely competitive salary - Hybrid working - four days in the office and one day at home in Ho Chi Minh City - Annual holiday entitlement plus national holidays off depending on work location - Enrollment into comprehensive private healthcare scheme upon commencement of employment -...
-
User Support
5 months ago
Ho Chi Minh City, Vietnam Công ty TNHH VSL Việt Nam Full time**Mô tả công việc**: (Mức lương: 10 - 12 triệu VNĐ) - Administer staff allocations manages requests, manages incidents, monitors the life cycle of allocations assigned to the Asset Management team, in compliance in short deadline (based on Service Level Agreements). - Follow up and handle service tickets and complete the ticket with order...
-
Mobile User Support Agent
1 month ago
Thành phố Hồ Chí Minh, Vietnam Elfie Full timeHo Chi Minh City Work Type: Full Time **ABOUT THE ROLE** **What we offer**: A permanent global contract, with fiercely competitive salary- - Hybrid working - four days in the office and one day at home in Ho Chi Minh City- - Annual holiday entitlement plus national holidays off depending on work location- - Enrollment into comprehensive private healthcare...
-
Head of User Growth
5 months ago
Ho Chi Minh City, Vietnam Elfie Full timeABOUT THE ROLE Ready to revolutionize user growth in the healthcare tech industry? Join us at Elfie as the mastermind behind our global user acquisition, engagement, and retention strategies! As the Head of User Growth, you'll lead a newly established team in media planning, operations, gamification, and content to drive sustainable growth for Elfie's...
-
Head of User Growth
5 months ago
Ho Chi Minh City, Vietnam Elfie Full timeHo Chi Minh City **Work Type**: Full Time ABOUT THE ROLE Ready to revolutionize user growth in the healthcare tech industry? Join us at Elfie as the mastermind behind our global user acquisition, engagement, and retention strategies! As the Head of User Growth, you'll lead a newly established team in media planning, operations, gamification, and content to...
-
Engagement Video
5 months ago
Ho Chi Minh City, Vietnam Shopee Full timeDepartmentMarketing- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityOur Marketing teams conceptualise and implement go-to-market activities to achieve increased usage and visibility. The Regional Marketing team is responsible for in-app campaign planning, product marketing, partnerships and content strategy to drive acquisition...
-
Senior Product Owner
5 months ago
Ho Chi Minh City, Vietnam VNG Full timeZaloPay is looking for a Product Owner who plays a key role within the UM team to deal with user's pain points and support other Businesses to perform related strategies to the user to bring the best experience in using ZaloPay’s products This role is part of the ZaloPay product team, who focuses on 2 main key-parts: - For end-users: building features to...
-
User Operation Specialist
5 months ago
Ho Chi Minh City, Vietnam Coinhako Full timeOur Customer Support Representative is responsible to deliver timely, accurate, and professional customer service to all customers. This position is mainly responsible for: receiving and resolving user inquiries and transaction-related matters, being a contact point between customers and other departments, analyzing and providing the best solutions, and...
-
User/market Research Lead
5 months ago
Ho Chi Minh City, Vietnam Kegmil Full time**Kegmil** is revolutionizing the way mission-critical facilities and assets are repaired and maintained via complex systems of people and processes. We are on a mission to empower millions of deskless field service professionals in Southeast Asia with technology and data to supercharge their operational efficiency and service performance. Our cloud-based,...
-
User/market Research Lead
5 months ago
Ho Chi Minh City, Vietnam Kegmil Full time**Kegmil** is revolutionizing the way mission-critical facilities and assets are repaired and maintained via complex systems of people and processes. We are on a mission to empower millions of deskless field service professionals in Southeast Asia with technology and data to supercharge their operational efficiency and service performance. Our cloud-based,...
-
Senior IT Support
5 months ago
Ho Chi Minh City, Vietnam Mekong Capital Full time**I. Objectives**: The role primarily involves user support, acting as the first point of contact for IT issues. It's centered around engineering seamless experiences, minimizing effort, and maximizing results. The role contributes to business performance by enhancing efficiency, reducing costs, and identifying improvement opportunities. **II. Key...
-
IT Helpdesk Support Supervisor
5 months ago
Ho Chi Minh City, Vietnam CÔNG TY TNHH ZWILLING J.A. HENCKELS (VIỆT NAM) Full time**OBJECTIVE**: We are seeking an experienced IT Support Supervisor to lead our IT support team in providing exceptional technical assistance to both internal and external users. **PRIMARY JOB RESPONSIBILITIES**: - Technical Support: Provide hands-on technical support and guidance to internal and external users, resolving hardware and software issues...
-
Senior IT Support
5 months ago
Ho Chi Minh City, Vietnam Công Ty TNHH Tư Vấn Mekong Capital Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Objective The role primarily involves user support, acting as the first point of contact for IT issues. It's centered around engineering seamless experiences, minimizing effort, and maximizing results. The role contributes to business performance by enhancing efficiency, reducing costs, and...
-
Application Support
5 months ago
Ho Chi Minh City, Vietnam ITL Full timeAs Application Support, you have responsible to deliver ICT services to end-users in satisfaction, also assist Supervisor/Manager in implementing the assigned projects as well as contributing initiatives to improve ICT services if any. **JOB DESCRIPTION**: **Duties and responsibilities include, but are not limited to**: - To create preliminary study...
-
Senior Growth Strategy Executive, Zalopay
5 months ago
Ho Chi Minh City, Vietnam VNG Full timeAs a Senior Growth Strategy Executive, you will play a pivotal role in driving strategic initiatives to achieve User Growth & Retention KPI within the assigned budget. Your responsibilities will include: - Strategic Planning (30%): Develop and implement strategies to achieve KPIs related to user metrics within allocated budgets. - Data Analysis and Insights...
-
IT Support
5 months ago
Ho Chi Minh City, Vietnam Simpson Strong-Tie Vietnam Full timeSimpson Strong-Tie Vietnam *** - Sabay Building, 427 Truong Chinh Street, 14 Ward, Tan Binh, Ho Chi Minh- Fresher Accepted- At office- Posted 3 hours ago- Skills: - IT Support English Networking **Top 3 reasons to join us**: - 13th Salary; Performance bonus - Premium health care for you and your family - Opportunity to be on site in the USA **Job...