User/market Research Lead

4 months ago


Ho Chi Minh City, Vietnam Kegmil Full time

**Kegmil** is revolutionizing the way mission-critical facilities and assets are repaired and maintained via complex systems of people and processes. We are on a mission to empower millions of deskless field service professionals in Southeast Asia with technology and data to supercharge their operational efficiency and service performance. Our cloud-based, mobile-first software intelligently automates and optimizes field activities for maintenance heroes who keep our world running across industries from elevator to data center equipment servicing.

We are a curious and collaborative team that derives purpose and joy from putting our customers at the center of our innovation, helping them to transform and grow their businesses profitably. Our culture also inspires our employees to be their best in an inclusive and supportive environment. We listen to and learn from one another, take ownership and deliver on our promises with grit, resilience and speed to lead the age-old field service industry into the future.

**Job Summary**

As a **User/Market Research Lead** at **Kegmil**, you will play a pivotal role in shaping the future of our leading FSM SaaS product. Your expertise in market analysis, user research, and strategic feature rollout will ensure we stay ahead of industry trends and meet our customers' evolving needs. You will work closely with the product development team, sales, and marketing to drive the successful implementation and adoption of new features and improvements.

**Key Responsibilities**:

- **Market and User Research**: Conduct comprehensive market research to identify emerging trends, opportunities, and threats. Perform user research to understand customer needs, pain points, and usage patterns. Translate insights into actionable product recommendations.
- **Feature Development Collaboration**: Work closely with the product development team to prioritize feature development based on research findings. Ensure features align with market demands and customer expectations.
- **Feature Rollout Leadership**: Lead the process of rolling out new features to customers, including planning, coordination with marketing and sales teams, and execution. Oversee beta testing with select customers and gather feedback for iterative improvement.
- **Customer Engagement**: Develop and maintain strong relationships with key customers to foster feedback loops and early adoption of new features. Serve as a bridge between customers and the product development team.
- **Data Analysis and Reporting**: Analyze data from various sources (market data, user feedback, product analytics) to inform decision-making. Prepare and present reports on research findings, feature adoption, and market trends to senior management.
- **Collaboration and Communication**: Collaborate with cross-functional teams to ensure a unified approach to product strategy and implementation. Communicate effectively with stakeholders at all levels, both internally and externally.

**Qualifications**
- Bachelor’s or Master’s degree in Business, Marketing, Market Research, or a related field.
- Proven experience (3-5 years) in market research, user research, or a similar role in the SaaS or tech industry.
- Strong analytical skills and experience with data analysis tools and methodologies.
- Excellent communication and presentation skills, with the ability to articulate insights and recommendations clearly.
- Experience leading feature rollouts or product launches, with a track record of successful implementation and adoption.
- Ability to work collaboratively in a fast-paced, dynamic environment.
- Knowledge of the FSM sector and its unique challenges and opportunities is highly desirable.

**What We Offer**
- A dynamic and supportive work environment with a team of dedicated professionals committed to making an impact.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Remote work flexibility.
- A chance to shape the future of FSM through innovative SaaS solutions.

**Salary**: 30,000,000₫ - 70,000,000₫ per month



  • Ho Chi Minh City, Vietnam Kegmil Full time

    **Kegmil** is revolutionizing the way mission-critical facilities and assets are repaired and maintained via complex systems of people and processes. We are on a mission to empower millions of deskless field service professionals in Southeast Asia with technology and data to supercharge their operational efficiency and service performance. Our cloud-based,...

  • User Research

    4 months ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Siêu Nhân Việt Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Plan and conduct user research using various methods, such as surveys, interviews, usability tests, and analytics. Analyze qualitative and quantitative data to identify trends, patterns, and user personas. Generate actionable insights and recommendations. Collaborate with product managers,...

  • Research Lead

    3 months ago


    Ho Chi Minh City, Vietnam Shopee Full time

    Department Marketing- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityOur Marketing teams conceptualise and implement go-to-market activities to achieve increased usage and visibility. The Regional Marketing team is responsible for in-app campaign planning, product marketing, partnerships and content strategy to drive acquisition...

  • Market Research Lead

    4 months ago


    Ho Chi Minh City, Vietnam The Wise Seeker Services Full time

    KTI Talent Indicator is a talent discovery software platform with AI that offers: talent mapping, assessment, and reskilling services with training to companies. We are looking for a Market Research Lead Location: Ho Chi Minh Sector: Technology **Functions** - Deploy market information updates and write periodic reports on residential real estate...


  • Thành phố Hồ Chí Minh, Vietnam Voxelmaps Full time

    We are a consulting firm representing a large IT client. This position of User Study Research Assistant will be assisting our live user studies research project by working directly with participants who come to the site by taking them through different stations set up throughout the site location, getting the participant to do what is needed at each station...

  • Marketing Associate

    5 months ago


    Ho Chi Minh City, Vietnam TGM Research Full time

    **Location**: HCMC, Vietnam **About Us**: TGM Research is one of the fastest growing and most innovative market research companies, offering valuable insights to businesses across various industries. We are committed to delivering high-quality market research solutions to our clients by connecting them with the right participants through our online...

  • User Acquisition Lead

    4 months ago


    Ho Chi Minh City, Vietnam Amanotes Full time

    **UA / Ho Chi Minh City, Vietnam** - Objectives - Scale and accelerate user growth across the business lines of Amanotes - What you will do - As a User Acquisition Lead, you will be responsible for driving the growth and success of the company by bringing new users and partly retaining them to our mobile games. This is an exciting opportunity to make a...

  • SAP Labs Vietnam

    3 months ago


    Ho Chi Minh City, Vietnam SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • End User Lead

    3 months ago


    Ho Chi Minh City, Vietnam NavigosSearch Full time

    **What We Can Offer**: Summary: This position is accountable for leading the technology team that supports the enterprise technology for end users (staff & students). The scope includes managing end user related technology: education hardware & software, Printing service, end user’s devices management & software package deployment. This role will also be...


  • Ho Chi Minh City, Vietnam ITviec Full time

    We are excited to look for a qualified Senior Market Research Specialist, who is passionate about developing thought-provoking questionnaires and delivering impactful reports about the IT recruitment market. In this role, you will be responsible for analyzing market research, creating market insight content, and working with cross-functional teams to promote...


  • Ho Chi Minh City, Vietnam RMIT University Full time

    Overview: About RMIT Vietnam RMIT is a global university of technology, design and enterprise. We’re global in footprint and even more importantly, we’re global in mindset. We’re committed to making a positive impact wherever we go. The wider our reach, the deeper our connections, the greater our impact. RMIT University Vietnam (RMIT Vietnam) is a...

  • Associate, Research

    4 months ago


    Ho Chi Minh City, Vietnam Shopee Full time

    Department- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh City- Produce Net Promoter Score (NPS) reports for sellers and riders, including monitoring data collection, tracking performance to update weekly/ monthly trends, and identifying potential levers to improve seller/ rider/ driver satisfaction. - Proactively conduct market...

  • Senior UX Researcher

    3 months ago


    Ho Chi Minh City, Vietnam Ninja Van Full time

    Ninja Van is a late-stage logtech startup that is disrupting a massive industry with innovation and cutting edge technology. Launched 2014 in Singapore, we have grown rapidly to become one of Southeast Asia's largest and fastest-growing express logistics companies. Since our inception, we’ve delivered to 100 million different customers across the region...


  • Ho Chi Minh City, Vietnam VNG Full time

    Support business operation activities to ensure timely operational deliveries. - Represent the business team to take prompt coordination action for arising product operation issues reported by the Customer Service team or Technical team. - Responsible for content/messages to attract customers for Growth's campaigns. - Work with the growth marketing team to...


  • Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

    **Responsibilities**: - Conduct research and analysis on sales policies and marketing strategies of competitor projects in Hanoi and Ho Chi Minh, among others. - Analyze and suggest sales policies for partner proposals. - Provide support for sales activities in large-scale residential development projects as a developer. - Communicate sales status and...


  • Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

    Proficient English (both speaking and writing). - Strong understanding of market research and market analysis at least 7 years - Master degree in Marketing/ BA/ Economics/ Finance - Support Head of Research to ensure the Research Dept complies with all laws related country’s law requirements. - Actively seeking new solutions and creating new business...


  • Ho Chi Minh City, Vietnam Kegmil Full time

    **About Us** Kegmil is revolutionizing the way mission-critical facilities and assets are repaired and maintained via complex systems of people and processes. We are on a mission to empower millions of desk-less field service professionals in Southeast Asia with technology and data to supercharge their operational efficiency and service performance. Our...


  • Ho Chi Minh City, Vietnam TGM Research Full time

    **Location**: HCMC, Vietnam **About Us**: TGM Research is one of the fastest growing and most innovative market research companies, offering valuable insights to businesses across various industries. We are committed to delivering high-quality market research solutions to our clients by connecting them with the right participants through our online...

  • Head of User Growth

    3 months ago


    Ho Chi Minh City, Vietnam Elfie Full time

    ABOUT THE ROLE Ready to revolutionize user growth in the healthcare tech industry? Join us at Elfie as the mastermind behind our global user acquisition, engagement, and retention strategies! As the Head of User Growth, you'll lead a newly established team in media planning, operations, gamification, and content to drive sustainable growth for Elfie's...

  • Head of User Growth

    3 months ago


    Ho Chi Minh City, Vietnam Elfie Full time

    Ho Chi Minh City **Work Type**: Full Time ABOUT THE ROLE Ready to revolutionize user growth in the healthcare tech industry? Join us at Elfie as the mastermind behind our global user acquisition, engagement, and retention strategies! As the Head of User Growth, you'll lead a newly established team in media planning, operations, gamification, and content to...