SAP Labs Vietnam

6 months ago

Ho Chi Minh City, Vietnam SAP Full time

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**About SAP Labs Network and SAP Labs Vietnam**

SAP Labs Network is the global R&D setup where over 55,000 engineers around the world create, operate and support the most innovative enterprise solutions for SAP’s customers worldwide. SAP Labs Vietnam aims to become one of the key locations within the SAP Labs Network to support the engineering growth for SAP.

**Meet the team**

We are SAP’s Procurement UX Team, part of the ISBN organization. Our organizational goal is to deliver procurement products that meet our customers’ needs and expectations. The UX team is a globally distributed team based in Palo Alto, Bengaluru, Europe and Brazil. Our team’s goal is to bring consumer-like ease to large-scale enterprise products. We are a team of passionate UX colleagues whose aims are passionate about delighting users with meaningful user experience and reducing complexity.

**What you will do**

The Researcher will utilize both Qualitative and Quantitative methodologies that meld business owner/ PM objectives and continuous user research into a compelling user experience. Duties and responsibilities include but are not limited to:

- Field User Research, remote/web-based user research, and lab user research planning and scheduling.
- Work as part of a larger multi-disciplinary team that includes Product Managers, business owners, designers and engineers to understand objectives and goals of user research studies.
- Design studies which measure usability to elicit customer requirements for design changes and new features.
- Design and conduct comprehensive competitive usability assessments with controlled variables
- Design formative and summative experiments to measure specific usability goals including definition of participant profiles, statistical counter balancing and selections of key tasks.
- Design usability studies that can test UI building blocks and determine risk level of design decisions.
- Develop detailed research plans, studies, and reports for research initiatives to the design team and management.
- Accurately collect and record formative data without introducing experimental observer bias.
- Analyze and optimize usage scenarios of existing Ux tools. Integrate User experience methods into SAP development process(es) / Assess and refine existing user experience processes, tools, and methods.
- Synthesize and transform user requirements into formal use cases or models for existing or totally new product areas (“white space analysis”) to improve SAP products.
- Write, review and approve complete research reports, and verbally present the results of analyses, observations and studies to executives.
- Develop, contribute to, and maintain a persona repository understandable and accessible by all project stakeholders.
- Analyze and optimize usage scenarios of existing Ux tools. Integrate UCD methods into SAP dev process(es) / Assess and refine existing UCD processes, tools, and methods.
- Evangelize User Research value and principles to stakeholders.
- Translate research findings into actionable insights to help guide the product direction and team.
- Actively contribute to product brainstorming and design sessions.

**What you will do**
- Minimum of a Bachelor's degree in a relevant field such as HCI or psychology. A Master's degree or PhD degree is highly preferred.
- Experience working with customers & users located in countries in Asia, Europe and US
- Deep understanding of user qualitative and quantitative experience research methodologies.
- Strong analytical skills for qualitative and quantitative data.
- Strong communication skills with the ability to listen and articulate positions.
- Experience working with development and product owners to redefine prior existing products.
- (preferred) Previous experience working on solutions in supply chain, finance, sales, marketing, or commerce.
- Experience working with Agile/Lean UX methodologies

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately b

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