User Study Customer Service
3 months ago
We are a consulting firm representing a large IT client. This position of User Study Research Assistant will be assisting our live user studies research project by working directly with participants who come to the site by taking them through different stations set up throughout the site location, getting the participant to do what is needed at each station following specific scripts. **THIS IS NOT FOR MEDICAL RESEARCH, IT IS A LIVE USER STUDIES COLLECTION FOR THE TECHNOLOGY FIELD.**
**_The work week schedule will be six (6) days a week and will be determined by the Site Coordinator and/or the Project Lead that will include AT LEAST one weekend day, so you must be willing to work weekends for consideration for this position._**
This position will be a hourly position that will extend to approximately the end of December, 2024 in duration (**_however, scope of work could change based on client needs and the project may be extended_**). This is a temporary role that will not result in a full-time permanent position. However, dependent on the success of the project, there maybe opportunities for future employment.
**Opportunities**:
- Get on the job training and mentoring from industry experts in user research and technology development
- Help support the development of AI training in consumer devices
- Work in User Testing for New Technology
**Responsibilities**:
- Assists with the execution of user-testing including site and station setup, breakdown, data review, intake/outtake of participants, recording/reporting of the participant experiences, and other research related activities.
- Provide a great experience for participants in the study and guide them through prompts needed for data collection.
- Maintain lab and equipment.
- Support in participant recruitment for the demographic needs of the study.
- Support all User Research staff in day-to-day tasks.
**Research Assistant Profile**:
- Possess great interpersonal communication (strong face-to-face customer service skills), relationship building, and be able to make participants feel comfortable (both written and verbal)
- Possess great organizational and analytical skills - strong attention to detail is key to this role.
- Be good at time management, work well in a fast-paced study environment, and have a willingness to take initiative.
- Adaptable and quick learner that enjoys tackling a large variety of problems.
- Experience with user/market research is desirable.
- Some basic technical experience is desirable.
- Experience with Microsoft Office/Google Suite (especially Excel/Sheets) is required.
- Some experience with iOS systems/devices is required.
- Must have a positive attitude and be willing to learn new skills
**_Only applicants that have been selected for an interview will be contacted. There are no internship positions available. Sorry, relocation is not offered._**
**RESPONSIBILITIES**
You will work with the Project Manager directly at the study site. Show up to work on time, be willing to lend a helping hand, and make participants feel welcomed and engaged.
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. You must be comfortable speaking with participants and giving them instructions.
**EDUCATION and/or EXPERIENCE**
High School Degree or equivalent. Be detail oriented and have the ability to multi-task. Be service oriented and be willing to support your team.
**LANGUAGE SKILLS**
Ability to receive instructions from trainers. Ability to speak effectively with participants and team members. Bi-lingual applicants are highly encouraged to apply
**PHYSICAL DEMANDS**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to move around, stand, use hands to finger, handle, or feel. The employee is occasionally required to walk, stoop, kneel, or reach with hands or arms. The employee must occasionally lift and/or move up to 10 pounds and rarely lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to identify and distinguish colors.
**WORK ENVIRONMENT**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environment is an in
-
User Study Customer Service
1 month ago
Thành phố Hồ Chí Minh, Vietnam Voxelmaps Full timeWe are a consulting firm representing a large IT client. This position of User Study Research Assistant will be assisting our live user studies research project by working directly with participants who come to the site by taking them through different stations set up throughout the site location, getting the participant to do what is needed at each station...
-
Vietnamese Customer Service
3 weeks ago
Thành phố Hồ Chí Minh, Vietnam MEXC Global Full timeHello! MEXC is looking for an Vietnamese Customer Service Specialist. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for! **Why us?** - Competitive salary + bonuses - Career advancement - Various benefits and support from the company **Job Responsibilities:** -...
-
End User Technology Specialist
2 months ago
Thành phố Hồ Chí Minh, Vietnam RMIT University Full timeOverview: RMIT University Commitment RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a...
-
Partner Sales Manager
3 months ago
Thành phố Hồ Chí Minh, Vietnam Study Group Full time**Contract Type**: Full-time, contractual role for 2 years **Location**:Ho Chi Minh - Vietnam This position is an account management role managing a portfolio of partner agents. The key deliverable is to build and maintain relationships with the agents to position Study Group’s North American Portfolio as the provider of choice of Higher Education...
-
Education Recruitment Manager
2 months ago
Thành phố Hồ Chí Minh, Vietnam Study Group Full time**Contract Type**: Full-time, contractual role for 2 years **Location**:Ho Chi Minh - Vietnam We are looking for an experienced Education Recruitment Manager who will be responsible to achieve new student enrolment and profit goals for their portfolio of Study Group International Pathway programs. They will achieve this by developing and marketing the...
-
Customer Service and Communications Coordinator
2 months ago
Thành phố Hồ Chí Minh, Vietnam Finest Future Oy Full time**Join Our Team as a XX at Finest Future!****: Hey there! Are you ready to embark on an exciting adventure with Finest Future? We’re on the lookout for a dynamic and dedicated XX to join our team. If you have a passion for helping others and thrive in a fast-paced environment, this might be the perfect opportunity for you! **Key...
-
Customer Service
2 months ago
Thành phố Hồ Chí Minh, Vietnam Mindpec Solutions Full time**Responsibilities**: ▪Answer customer enquiries and resolve customer issues in an efficient and timely manner ▪Help customers with issues related to the service, troubleshoot on the customer's behalf and solve the customer's problems to the best of your ability ▪Responding to customer complaints and implementing customer retention strategies in...
-
Customer Service
3 months ago
Thành phố Hồ Chí Minh, Vietnam Yusen Logistics Vietnam Full time**Working Location: Binh Duong or Ho Chi Minh City** **Main Job Purposes**: 1. Collect, respond and solve customer’s request 2.Coordinate to perform at the requests of the customers 3.Maintain relationships with customers and get other opportunity from current customers. 4.Instructing, supporting and supervising team members to perform daily...
-
Usa Admission Counselor Manager
2 months ago
Thành phố Hồ Chí Minh, Vietnam International Study Network Full time**Online** **Full-Time** **About International Study Network (ISN)**: At ISN, we believe in making a global impact by offering ethical, transparent, and high-quality services to students, universities, and partners. Our mission is to guide students on their academic journey while ensuring they feel supported every step of the way. **Our Values:...
-
User Acquisition
3 months ago
Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Maple Labs Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) We are looking for User Acquisition to join our team. Your main responsibility will be: - Focus on reaching highly engaged users by analyzing multi layers (campaigns, ad group, site id,..) to optimize ROAS and achieve KPI on revenue & profit - Work on big budget projects - Analyze & optimize ASO on...
-
Microsoft Customer Service Specialist
3 months ago
Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Itechwx Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Are you passionate about helping others and have a deep understanding of Microsoft Office 365? Microsoft 365 brings together premium Office apps like Word, Excel, and PowerPoint with 1 TB of OneDrive cloud storage, advanced security, and more, to help you get things done on any device. We're...
-
IT Customer Services Officer
2 months ago
Thành phố Hồ Chí Minh, Vietnam RMIT University Full timeOverview: RMIT University Commitment RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a...
-
User Acquisition
2 weeks ago
Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Maple Labs Full time**Mô tả công việc**: (Mức lương: 5 - 100 triệu VNĐ) We are looking for User Acquisition to join our team. Your main responsibility will be: - Focus on reaching highly engaged users by analyzing multi layers (campaigns, ad group, site id,..) to optimize ROAS and achieve KPI on revenue & profit - Work on big budget projects - Analyze & optimize...
-
Customer Service Intern
3 months ago
Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Giải Pháp Phần Mềm Công Tác Và Thanh Toán Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Assist customers in resolving issues and provide appropriate solutions or escalate complex issues to the relevant department. - Maintain accurate records of customer interactions and transactions. **Chức vụ**: Nhân viên/Chuyên viên **Hình thức làm việc**: Toàn thời...
-
Service Desk Engineer
3 months ago
Thành phố Hồ Chí Minh, Vietnam ELCA Việt Nam Full time**Your responsibilities** As a ServiceDesk Engineer, you will be part of our Corporate IT team to help troubleshoot problems in our network our ELCA Group, Globally. You will work on: - Serve as the first point of contact for internal customers seeking technical assistance with the ticketing system - Perform remote and onsite troubleshooting through...
-
Customer Service Executive
1 week ago
Thành phố Hồ Chí Minh, Vietnam Eurofins Full time**Company Description** Eurofins Scientific through its subsidiaries is a world leader in food, environment, pharmaceutical and cosmetic product testing, discovery pharmacology, forensics, advanced material sciences, and in agroscience Contract Research services. It is also one of the global independent market leaders in genomics and in the support of...
-
Customer Service Manager
2 months ago
Thành phố Hồ Chí Minh, Vietnam PNJ Full time**NƠI LÀM VIỆC**: - Hồ Chí Minh **CẤP BẬC**: - Quản lý **HÌNH THỨC**: - Nhân viên chính thức **BẰNG CẤP**: - Đại học **KINH NGHIỆM**: - 3 - 6 Năm **MỨC LƯƠNG**: - Lương thỏa thuận **NGÀNH NGHỀ**: - Bán hàng / Kinh doanh, Bán lẻ / Bán sỉ, Dịch vụ khách hàng **HẠN CHÓT NHẬN HỒ...
-
Customer Service Representaive
3 months ago
Thành phố Hồ Chí Minh, Vietnam ZIM Full timeDeliver high quality service to customers and ensure alignment with Smart CS KPIs. Handle customer survey to analyze customer’s feedback and develop programs for improved customer experience and perception. - Handle service request in SAP systems with KPI 1st response within 2 working hours and complete within SLA. - Handling phone call center - IVR...
-
Customer Service Specialist
2 months ago
Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Wav Full time**Mô tả công việc**: (Mức lương: 13 - 18 triệu VNĐ) Purpose - What we are looking for We are looking for an outgoing Customer Service Specialist to join our team in fulfilling the service to our company in a swift, proficient, and friendly manner; and assisting (and reporting to) Founder and be able to work at night shift (to help team Brazil...
-
Customer Service Officer
2 weeks ago
Thành phố Hồ Chí Minh, Vietnam ITL Full time**Main Responsibilities** - Provide quality customer service in accordance to set KPIs and service standards. - Accept bookings & orders placed by customers. - Keep up to date with the latest product, marketing and service information for the delivery of service to customers. - Demonstrate good telephone etiquette when dealing with both internal and external...