User Study Customer Service

1 week ago

Thành phố Hồ Chí Minh, Vietnam Voxelmaps Full time

We are a consulting firm representing a large IT client. This position of User Study Research Assistant will be assisting our live user studies research project by working directly with participants who come to the site by taking them through different stations set up throughout the site location, getting the participant to do what is needed at each station following specific scripts. **THIS IS NOT FOR MEDICAL RESEARCH, IT IS A LIVE USER STUDIES COLLECTION FOR THE TECHNOLOGY FIELD.**

**Opportunities**:

- Get on the job training and mentoring from industry experts in user research and technology development
- Help support the development of AI training in consumer devices
- Work in User Testing for New Technology

**Responsibilities**:

- Assists with the execution of user-testing including site and station setup, breakdown, data review, intake/outtake of participants, recording/reporting of the participant experiences, and other research related activities.
- Provide a great experience for participants in the study and guide them through prompts needed for data collection.
- Maintain lab and equipment.
- Support in participant recruitment for the demographic needs of the study.
- Support all User Research staff in day-to-day tasks.

**Research Assistant Profile**:

- Possess great interpersonal communication (strong face-to-face customer service skills), relationship building, and be able to make participants feel comfortable (both written and verbal)
- Possess great organizational and analytical skills - strong attention to detail is key to this role.
- Be good at time management, work well in a fast-paced study environment, and have a willingness to take initiative.
- Adaptable and quick learner that enjoys tackling a large variety of problems.
- Experience with user/market research is desirable.
- Some basic technical experience is desirable.
- Experience with Microsoft Office/Google Suite (especially Excel/Sheets) is required.
- Some experience with iOS systems/devices is required.
- Must have a positive attitude and be willing to learn new skills
- **Only applicants that have been selected for an interview will be contacted. There are no internship positions available. Sorry, relocation is not offered.**_
**RESPONSIBILITIES**
You will work with the Project Manager directly at the study site. Show up to work on time, be willing to lend a helping hand, and make participants feel welcomed and engaged.

**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. You must be comfortable speaking with participants and giving them instructions.

**EDUCATION and/or EXPERIENCE**
High School Degree or equivalent. Be detail oriented and have the ability to multi-task. Be service oriented and be willing to support your team.

**LANGUAGE SKILLS**
Ability to receive instructions from trainers. Ability to speak effectively with participants and team members. Bi-lingual applicants are highly encouraged to apply

**PHYSICAL DEMANDS**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to move around, stand, use hands to finger, handle, or feel. The employee is occasionally required to walk, stoop, kneel, or reach with hands or arms. The employee must occasionally lift and/or move up to 10 pounds and rarely lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to identify and distinguish colors.

**WORK ENVIRONMENT**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment is an indoor office. The noise level in the work environment is usually moderate. Environment may require you to be outside. Equipment to operate include computer screen and keyboard, stapler, phone and calculator.

**Job Type**:

- Full-time, 40-48 hours, Seasonal Temporary Employee

**Timeline**:
**Pay**:

- 12,000,000 VND per month, paid semi-monthly
- 200,000 VND per week food allowance

**Experience**:

- Customer Service: 1 year (preferred).
- Market Research: 1 year (preferred).

**Locations**:

- **Ho Chi Minh City, Vietnam** area, or within reasonable daily driving distance (**Required**).
- Actual location of site has not been determ

  • Study Consultant

    4 weeks ago

    Ho Chi Minh City, Vietnam Active Study Australia Full time

    _Active Study Australia, a leading education agency based in Perth, Western Australia is seeking new Study Consultants to join the team for our Vietnam market Immediately._ **Requirements**: - Have previous experience in student enrolment, - Excellent verbal and written English skills, - Excellent communication skills - customer oriented mindset, - Highly...

  • Vietnamese Customer Service

    3 weeks ago

    Thành phố Hồ Chí Minh, Vietnam MEXC Global Full time

    Hello! MEXC is looking for an Vietnamese Customer Service Specialist. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for! **Why us?** - Competitive salary + bonuses - Career advancement - Various benefits and support from the company **Job Responsibilities：** -...

  • End User Technology Specialist

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam RMIT University Full time

    Overview: RMIT University Commitment RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a...

  • Partner Sales Manager

    4 days ago

    Thành phố Hồ Chí Minh, Vietnam Study Group Full time

    **Contract Type**: Full-time, contractual role for 2 years **Location**:Ho Chi Minh - Vietnam This position is an account management role managing a portfolio of partner agents. The key deliverable is to build and maintain relationships with the agents to position Study Group’s North American Portfolio as the provider of choice of Higher Education...

  • Customer Service Executive

    3 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Fonos Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Time: Early Shift: 8:00-17:00 Late Shift: 12:00-21:00 Working Day: 5.5 Days per Week Description: - Identify customer needs and help customers use specific features. - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users). - Update our...

  • Senior Officer, User Experience Research

    3 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Techcombank Full time

    6 Nov 2024**Senior Officer, User Experience Research (40000213)**: - Category: Digital Office- Job Type: - Facility: Digital**Job Purpose**: - The SNR UX Researcher’s role is to provide answers to the most challenging questions in the product’s design, and to reveal the underlying needs of customers. The SNR UX Researcher reveals what the consumers...

  • Senior Officer, User Experience Research

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Techcombank Full time

    4 Feb 2025 **Senior Officer, User Experience Research (40000213)**: - Category: Digital Office - Job Type: - Facility: Digital **Job Purpose**: - The SNR UX Researcher’s role is to provide answers to the most challenging questions in the product’s design, and to reveal the underlying needs of customers. The SNR UX Researcher reveals what the...

  • Study Abroad Consultant

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Koru Education Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Koru Education is looking for an experienced Study Abroad Consultant to join its expanding Ho Chi Minh City team. In this role, you will report to and work in close collaboration with Koru Education’s Director of the HCMC office. The person we are looking for should have a proven record of success...

  • Customer Service and Communications Coordinator

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Finest Future Oy Full time

    **Join Our Team as a XX at Finest Future!****: Hey there! Are you ready to embark on an exciting adventure with Finest Future? We’re on the lookout for a dynamic and dedicated XX to join our team. If you have a passion for helping others and thrive in a fast-paced environment, this might be the perfect opportunity for you! **Key...

  • Education Recruitment Manager

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Study Group Full time

    **Contract Type**: Full-time, contractual role for 2 years **Location**:Ho Chi Minh - Vietnam We are looking for an experienced Education Recruitment Manager who will be responsible to achieve new student enrolment and profit goals for their portfolio of Study Group International Pathway programs. They will achieve this by developing and marketing the...

  • Customer Service Executive

    4 days ago

    Thành phố Hồ Chí Minh, Vietnam Eurofins Full time

    **Company Description** Eurofins Scientific through its subsidiaries is a world leader in food, environment, pharmaceutical and cosmetic product testing, discovery pharmacology, forensics, advanced material sciences, and in agroscience Contract Research services. It is also one of the global independent market leaders in genomics and in the support of...

  • Customer Services Executive

    4 days ago

    Thành phố Hồ Chí Minh, Vietnam Eurofins Full time

    **Company Description** Eurofins Scientific through its subsidiaries is a world leader in food, environment, pharmaceutical and cosmetic product testing, discovery pharmacology, forensics, advanced material sciences, and in agroscience Contract Research services. It is also one of the global independent market leaders in genomics and in the support of...

  • Customer Experience Manager, Clo

    4 weeks ago

    Thành phố Hồ Chí Minh, Vietnam CLO Virtual Fashion Full time

    CLO Virtual Fashion is the creator of CLO and Marvelous Designer, the top 3D garment design programs used in fashion, film, and game development. With over two decades of research and development in accurate garment simulation, CLO Virtual Fashion's mission is to empower users at every step of the garment journey, from concept to design, manufacturing to...

  • Customer Service Intern/fresher

    4 days ago

    Thành phố Hồ Chí Minh, Vietnam Homebase (YC W'21) Full time

    **Do you have a knack for turning customer inquiries into positive, memorable experiences?** Our growing startup is looking for a **Customer Service Intern/Fresher** to join our team at the forefront of health and nutrition. If you’re someone who loves problem-solving and wants to make a genuine impact on customers’ lives, we’d love to hear from...

  • Customer Service

    3 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Mindpec Solutions Full time

    **Responsibilities**: ▪Answer customer enquiries and resolve customer issues in an efficient and timely manner ▪Help customers with issues related to the service, troubleshoot on the customer's behalf and solve the customer's problems to the best of your ability ▪Responding to customer complaints and implementing customer retention strategies in...

  • Customer Service

    4 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Yusen Logistics Vietnam Full time

    **Working Location: Binh Duong or Ho Chi Minh City** **Main Job Purposes**: 1. Collect, respond and solve customer’s request 2.Coordinate to perform at the requests of the customers 3.Maintain relationships with customers and get other opportunity from current customers. 4.Instructing, supporting and supervising team members to perform daily...

  • Microsoft Customer Service Specialist

    4 days ago

    Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Itechwx Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Are you passionate about helping others and have a deep understanding of Microsoft Office 365? Microsoft 365 brings together premium Office apps like Word, Excel, and PowerPoint with 1 TB of OneDrive cloud storage, advanced security, and more, to help you get things done on any device. We're...

  • User Acquisition

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Maple Labs Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) We are looking for User Acquisition to join our team. Your main responsibility will be: - Focus on reaching highly engaged users by analyzing multi layers (campaigns, ad group, site id,..) to optimize ROAS and achieve KPI on revenue & profit - Work on big budget projects - Analyze & optimize ASO on...

  • Customer Service

    4 days ago

    Thành phố Hồ Chí Minh, Vietnam Mindpec Solutions Full time

    ATTENTION - WORKING LOCATION IS AT KUALA LUMPUR MALAYSIA - Opening for Customer Service - Vietnamese Speaker Location: Avenue 5, Bangsar SouthWorking Hour: 9 hours/dayWorking Day: 5 days in a weekSalary : Basic salary: RM4,500 (maximum) Travel Allowance: RM100 Language Allowance: RM250 Shift Allowance: RM300 **Job Requirement** - Vietnamese and English...

  • IT Customer Services Officer

    1 week ago

    Thành phố Hồ Chí Minh, Vietnam RMIT University Full time

    Overview: RMIT University Commitment RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a...