Senior UX Researcher

2 weeks ago

Ho Chi Minh City, Vietnam Ninja Van Full time

Ninja Van is a late-stage logtech startup that is disrupting a massive industry with innovation and cutting edge technology. Launched 2014 in Singapore, we have grown rapidly to become one of Southeast Asia's largest and fastest-growing express logistics companies. Since our inception, we’ve delivered to 100 million different customers across the region with added predictability, flexibility and convenience. Join us in our mission to connect shippers and shoppers across Southeast Asia to a world of new possibilities.

More about us:

- We process 250 million API requests and 3TB of data every day.
- We deliver more than 1.5 million parcels every day.
- 100% network coverage with 1000+ hubs and stations in 6 SEA markets (Singapore, Malaysia, Indonesia, Thailand, Vietnam and Philippines), reaching 500 million consumers.
- 600,000 active shippers in all e-commerce segments, from the largest marketplaces to the individual social commerce sellers.
- Raised more than US$500 million over five rounds.

We are looking for world-class talent to join our crack team of engineers, product managers and designers. We want people who are passionate about creating software that makes a difference to the world. We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize team-first mentality, personal responsibility and tenacity to solve hard problems and meet deadlines. As part of a small and lean team, you will have a very direct impact on the success of the company.

A good UX researcher in Ninja Van must have the ability to find out what the fundamental needs and frustrations of our users are.

You have a passion to understand what makes our users tick, how they behave and how they seek out solutions for their daily activities.

You know what research methods are best for a variety of situations and you effectively balance speed, accuracy and diversity of our users to provide guidance and recommendation to your colleagues in the product team.

Working as a UX researcher in Ninja Van gives you the opportunity to bite into challenging problems in the logistics space as well as related areas such as e-commerce, financing solutions, etc.

**Role and Responsibilities**:

- Oversee the research process across multiple research initiatives.
- Mentor, coach and provide trainings for practitioners and other members of the product team
- Review existing practices and propose how to improve the speed and rigour of research in Ninjavan.
- Work in a collaborative environment as part of a team of product managers, designers and stakeholders from the business side to define research problems and execute studies with excellence.
- Strong ability in collecting, synthesizing, articulating and documenting insights from a wide range of quantitative and qualitative research findings and transforming deep insights to actions for a diverse audience.
- Communicate your finalised research through customer journeys, user archetypes, service blueprints, etc. to enable a user-centered design process.

**Requirements**:

- 4-5 years hands-on experience on in-depth qualitative and quantitative research supporting product development (User, Design Research)
- Strong communicator with experience in facilitating and presenting strategy and findings on meetings / workshops.
- Strong planning skills & impact-focused - you drive the research road-map, plan, and execute a wide variety of studies independently - interviews, tests, surveys, workshops, etc.
- Knowledge of design tools such as sketch, zeplin, and Invision would be preferred.
- Preferred if you have a portfolio that demonstrates user behavior understanding, knowledge, skills, processes and ability to shape and lead strategic thinking with research findings.

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