UX Researcher, Zalopay

6 months ago


Ho Chi Minh City, Vietnam VNG Full time

Thực hiện desk research, competitor analysis
- Tham gia các dự án nghiên cứu người dùng định tính và định lượng
- Đảm nhiệm vai trò điều phối/ hỗ trợ điều phối trong các buổi phỏng vấn với người dùng
- Thiết kế và thực hiện các nghiên cứu để tìm hiểu hành vi và thái độ của người dùng, sử dụng phương pháp nghiên cứu và chỉ số đo lường phù hợp.
- Tham gia xây dựng bảng hỏi cho survey và kịch bản phỏng vấn với người dùng
- Phân tích dữ liệu, đưa ra insight và action phù hợp cho team design và product
- Tư vấn tính năng tiềm năng hữu ích cho người dùng từ insights của các dự án đã thực hiện
- Quản lý kho dữ liệu của team, sắp xếp phân loại các insight thành 1 hệ thống

**Yêu cầu**:

- 1-2 năm kinh nghiệm trong lĩnh vực UX Research, UX Design hoặc bất cứ vị trí nào trong ngành UX/Market Research.
- Có cách tư duy đến toàn flow mình cần nghiên cứu, không chỉ mỗi task được giao
- Kiên nhẫn, biết lắng nghe, cảm xúc ổn định khi làm vi
- c trực tiếp với người dùng
- Có kinh nghiệm làm việc với các survey tools (Survey Monkey, Google Form, Typeform...) và các tool phân tích dữ liệu (Excel, SPSS, )
- Có kinh nghiệm với nhiều method research khác nhau: Survey, Interview, secondary research.
- Có khả năng xây dựng các bảng câu hỏi mang tính thực tế, đi thẳng vào trọng tâm và không gây khó khăn trong việc trả lời của người dùng
- Có khả năng thực hiện tất cả các nhiệm vụ liên quan đến nghiên cứu bao gồm lên kế hoạch, thiết kế nghiên cứu, thực hiện và phân tích nghiên cứu.
- Có kỹ năng giao tiếp và biết cách cộng tác với nhiều bộ phận nội bộ: marketing, business, PO, Designer
- Thái độ cầu tiến, ham học hỏi, và khắt khe với chất lượng công việc của bản thân


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