User Support

2 days ago


Thành phố Hồ Chí Minh, Vietnam Bouygues Construction IT Vietnam Full time

**Bouygues Construction IT Vietnam** is a part of Bouygues Construction IT, a trusted partner for the business lines which provides competitiveness of the Bouygues Construction Group and promotes its digital transformation. As a User Support, you will provide the support to address user needs mainly related to Data Services.

Your key responsibilities:

- Migrate data from one platform to another.
- Test & correction of bugs when there are new updates/deployments.
- Analyze issues raised by the users through ticketing platform, contact and clarify all needs/issues and help to solve problems.
- Maintain reports/dashboard updated.
- Ensure a continuous update of knowledge bases.
- Translate business documents in French
English.
- **Attention: This position is not for those who major in IT domain.**_

**Job Requirements**:

- Minimum 1-year of relevant experiences. New graduates/ freshers with customer-orientated mindset are welcome.
- **Professional proficiency in French, both in writing and speaking, is mandatory.**
- Proficiency in English.
- Demonstrated proficiency in Excel, including but not limited in Pivot Tables, Charts, Foundation Formulas,
- Experiences in any of the following areas is a plus:

- Proficiency with MS Office, including 2019, Microsoft 365 and related communication tools.
- Experienced with database management platforms.
- Experienced with media tools (Illustrator, Photoshop, Camtasia, PowToon ).
- Ability to use VB, VBA, and other programming languages.
- **Must have Skills**_
- Actively updates and researches information to anticipate and take proactive action.
- Be authentic, and willing to step out of your comfort zone continuously.
- Can-do attitude.
- Sense of communication.
- Responsibility and autonomy.
- Team and collaborative spirit.
- IT know-how and critical thinking.

**OUR BENEFITS**:

- **Professional, Open-minded and Creative Environment**:_
- International, friendly, proactive, supportive workplace.
- Great teamwork with Agile mindset.
- Fostering mutual respect and understanding.
- Strong sharing culture to improve individual development.
- **Individual Development**:_
- Extensive training and in-depth knowledge sharing sessions.
- Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization ).
- Individual empowerment.
- **Special Care for Employee**:_
- Work from home 2 days/ week.
- Dell laptop and external monitor for your work.
- 100% salary on probationary period.
- Up to 2-month performance bonus.
- 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working).
- Annual health check-up and premium health insurance for employee (and your beloved children after 3-working year).
- Various attractive teambuilding activities and company trip.
- Sport, personal activities sponsor.

Pay: 10,000,000₫ - 12,000,000₫ per month

Ability to commute/relocate:

- Ho Chi Minh City: Reliably commute or planning to relocate before starting work (preferred)


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