User Support

1 week ago


Ho Chi Minh City, Vietnam Công ty TNHH VSL Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
What you will be handling in daily operations:

- Migrate data from one platform to another.
- Test & correction of bugs when there are new updates/deployments.
- Analyze issues raised by the users through ticketing platform, contact and clarify all needs/issues and help to solve problems.
- Maintain reports/dashboard updated.
- Ensure a continuous update of knowledge bases.
- Translate business documents in French English.

Attention: This position is not for those who major in IT domain.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Professional, Open-minded and Creative Environment:

- International, friendly, proactive, supportive workplace
- Great teamwork with Agile mindset
- Fostering mutual respect and understanding
- Strong sharing culture to improve individual development

Individual Development:

- Extensive training and in-depth knowledge sharing sessions
- Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization )
- Individual empowerment

Special Care for Employee:

- Work from home 2 days/ week
- Laptop and external monitor for your work
- 100% salary on probationary period
- Up to 2-month performance bonus
- 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working)
- Annual health check-up and premium health insurance for employee
- Various attractive teambuilding activities and company trip
- Sport, personal activity sponsor

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
What We Find?
- 1 years working experience is preferred. New graduates/ freshers with customer-orientated mindset are welcome
- Professional proficiency in French is mandatory (writing and speaking)
- Proficiency in English is a plus
- It is a plus if you have experiences in one of below skills:

- MS Office including 2019, Microsoft 365 and related communication tools
- Experienced on database management platforms (CRM Oracle, Salesforce, Drupal, WordPress)
- Experienced with media tools (Illustrator, Photoshop, Camtasia, Powtoon )
- Ability in using VB, VBA, Power BI and other programming languages

Must-have Skills
- Be authentic, awesome and willing to step out of your comfort zone continuously
- Can-do attitude
- Sense of communication
- Responsibility and autonomy
- Be a team player
- IT know-how and critical thinking
- Willing to experiment new products/releases

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: CNTT - Phần Mềm,Oracle

Trung cấp - Nghề
Không yêu cầu


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