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User Support

1 month ago

Ho Chi Minh City, Vietnam Công ty TNHH VSL Việt Nam Full time

**Mô tả công việc**:
(Mức lương: 10 - 12 triệu VNĐ)
- Administer staff allocations manages requests, manages incidents, monitors the life cycle of allocations assigned to the Asset Management team, in compliance in short deadline (based on Service Level Agreements).
- Follow up and handle service tickets and complete the ticket with order justification information.
- Analyze issues raised by the users through ticketing platform, contact and clarify all needs/issues and help to solve problems.
- Collect the employee’s information required for allocations delivery.
- Keep IT asset repository up to date in the dedicated tools.
- Monitor equipment life cycle and ensure the traceability of movements in accordance with the processes established by the group.
- Check and validate the compliance of certain requests with the equipment rules in force.
- Maintain reports/dashboard updated.
- Ensure a continuous update of knowledge bases.
Attention: This position is not for those who major in IT domain.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Professional, Open-minded and Creative Environment:

- International, friendly, proactive, supportive workplace.
- Great teamwork with Agile mindset.
- Respect different perspectives.
- Strong sharing culture to improve individual development.
Individual Development
- Career and personal development plan for individual.
- Extensive training and in-depth knowledge sharing sessions.
- Online internal learning hub with various categories in Software skill, soft skills, language skill.
- Be oriented and empowered for individual, team and organization goals.
Special Care for Employee
- Work from home 2 days/ week.
- Dell laptop and external monitor for your work.
- 100% salary on probationary period.
- Up to 2-month performance bonus.
- 15 annual leave days + 6 sick leave days (plus 1 annual leave day for 3-year working).
- Annual health check-up and premium health insurance for employee.
- Various attractive teambuilding activities and company trip.
- Sport, personal activities sponsor.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- At least 1-year working experience with customer-oriented mindset. New graduates/ freshers with customer-orientated mindset are welcome.
- Professional proficiency in French (writing and speaking) is mandatory.
- Proficiency in English is a plus.
- It is a plus if you have experiences in one of below skills:

- Service Now platform
- Service Level Agreements (SLA) definition and how to use it fluently.
- Microsoft 365 and related communication tools.

Must-have Skills
- Be authentic, awesome, and willing to step out of your comfort zone continuously.
- Being open-minded, able to see the logic of things, to reason/justify logically.
- Can-do attitude.
- Sense of communication.
- Sense of Customer Support/ Service.
- Task organization/Autonomy in prioritizing activities
- Responsibility and autonomy.
- Be a team player.
- IT know-how and critical thinking.
- Willing to experiment new products/releases.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,CNTT - Phần Cứng,IT Support

Trung cấp - Nghề
Dưới 1 năm