User Support

_**Bouygues Construction Information Technologies**_is the IT branch of Bouygues Construction, a global player in the building, civil works, energies and services sectors. Bouygues Construction operates at all points of the value chain of projects: finance, design, construction and facilities management (operation and maintenance). On every continent, our employees devise and develop solutions that help improve the environment and everybody’s lives.
We manage:

- Application development
- PCs, laptops, servers, VoIP telephones for Bouygues Construction’s users in all over the world
As part of Bouygues Construction, our mission is to provide the members of Bouygues Construction with IT services of high-quality fitting with their businesses and to deploy solutions to improve communication and people collaboration through worldwide network. Bouygues Construction Information Technologies has offices in France, Morocco and Vietnam.
- **Bouygues Construction IT Vietnam - BYCN IT VN**_ has office in Ho Chi Minh City since 2011. We have about 70 skillful collaborators with strong language skills in French, English and solid experiences to build and enhance Bouygues Construction eco system sustainable and better.
We specialize in:

- Software Development and Testing
- System Support
- Application and Cross Functional Project Support
We are looking forward to cooperating with talented and motivated people.

**JOB DESCRIPTION**
You will join with us in a project which help our user to manage all IT assets for the whole life cycle, from purchasing, transferring to user and asset maintenance.
What you will be handling in daily operations:

- Administer staff allocations manages requests, manages incidents, monitors the life cycle of allocations assigned to the Asset Management team, in compliance in short deadline (based on Service Level Agreements).
- Follow up and handle service tickets and complete the ticket with order justification information.
- Analyze issues raised by the users through ticketing platform, contact and clarify all needs/issues and help to solve problems.
- Collect the employee’s information required for allocations delivery.
- Keep IT asset repository up to date in the dedicated tools.
- Monitor equipment life cycle and ensure the traceability of movements in accordance with the processes established by the group.
- Check and validate the compliance of certain requests with the equipment rules in force.
- Maintain reports/dashboard updated.
- Ensure a continuous update of knowledge bases.
- Attention: This position is not for those who major in IT domain._

**JOB REQUIREMENT**:

- **At least 1-year working experience with customer-oriented mindset.** New graduates/ freshers with customer-orientated mindset are welcome.
- **Professional** **proficiency** **in** **French** (writing and speaking) is mandatory.
- Proficiency in English is a plus.
- It is a plus if you have experiences in one of below skills:

- Service Now platform
- Service Level Agreements (SLA) definition and how to use it fluently.
- Microsoft 365 and related communication tools.
- **Must-have Skills**_
- Be authentic, awesome, and willing to step out of your comfort zone continuously.
- Being open-minded, able to see the logic of things, to reason/justify logically.
- Can-do attitude.
- Sense of communication.
- Sense of Customer Support/ Service.
- Task organization/Autonomy in prioritizing activities
- Responsibility and autonomy.
- Be a team player.
- IT know-how and critical thinking.
- Willing to experiment new products/releases.

**WHY BYCN IT VN?**:

- **Professional, Open-minded and Creative Environment**:_
- International, friendly, proactive, supportive workplace.
- Great teamwork with Agile mindset.
- Respect different perspectives.
- Strong sharing culture to improve individual development.
- **Individual Development**_
- Career and personal development plan for individual.
- Extensive training and in-depth knowledge sharing sessions.
- Online internal learning hub with various categories in Software skill, soft skills, language skill.
- Be oriented and empowered for individual, team and organization goals.
- **Special Care for Employee**_
- Work from home 2 days/ week.
- Dell laptop and external monitor for your work.
- 100% salary on probationary period.
- Up to 2-month performance bonus.
- 15 annual leave days + 6 sick leave days (plus 1 annual leave day for 3-year working).
- Annual health check-up and premium health insurance for employee.
- Various attractive teambuilding activities and company trip.
- Sport, personal activities sponsor.

**Salary**: 10,000,000₫ - 14,000,000₫ per month

**Language**:

- French fluently (preferred)