User Support

4 days ago

Thành phố Hồ Chí Minh, Vietnam Bouygues Construction IT Vietnam Full time

Bouygues Construction Information Technologies Vietnam, a trusted digital partner supporting the competitiveness and transformation of the Bouygues Construction Group worldwide.

We are currently looking for a User Support to join our team in Vietnam. In this role, you will support our internal users with a focus on data services, dashboarding, and the usage of Microsoft 365 tools. Your key responsibilities will be:

- Develop and maintain **VBA code** based on business’s requirements.
- **Data visualization & dashboarding**: Work closely with end users to analyze requirements, clean data, create mockups, and build meaningful **Power BI**:

- Support users in the effective use of the **Microsoft 365 suite** (Excel, SharePoint, Teams, etc.) through close collaboration with the internal support team.
- Analyze and resolve issues reported by users via the ticketing system; actively communicate to clarify needs and ensure effective problem-solving.
- Maintain up-to-date dashboards and reports in response to user or operational requirements.
- Proactively stay up to date and contribute to the knowledge base with practical documentation.

**JOB REQUIREMENTS**:

- **Proficiency in VBA development** and **Power BI dashboard** creation is essential.
- **Professional working proficiency in French** (speaking and writing) is required.
- Proficiency in English is a plus.
- Strong **customer-oriented mindset** and problem-solving skills.
- **Who You Are**:_
- Curious and proactive in seeking information and anticipating user needs.
- Willing to challenge your limits.
- Communicative, responsible, and autonomous in your work.
- A true team player with a collaborative spirit.

**OUR BENEFITS**:

- **Professional, Open-minded and Creative Environment**:_
- International, friendly, proactive, supportive workplace.
- Great teamwork with Agile mindset.
- Fostering mutual respect and understanding.
- Strong sharing culture to improve individual development.
- **Individual Development**:_
- Extensive training and in-depth knowledge sharing sessions.
- Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization ).
- Individual empowerment.
- **Special Care for Employee**:_
- Work from home 2 days/ week.
- Dell laptop and external monitor for your work.
- 100% salary on probationary period.
- Up to 2-month performance bonus.
- 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working).
- Annual health check-up and premium health insurance for employee (and your beloved children after 3-working year).
- Various attractive teambuilding activities and company trip.
- Sport, personal activities sponsor.

Pay: 12,000,000₫ - 18,000,000₫ per month

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