IT Support

7 days ago

Thành phố Hồ Chí Minh, Vietnam Spiraledge Vietnam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Key Responsibilities
- Technical Support:

- Provide first-line support for desktops, laptops, printers, and mobile devices running Windows, macOS, and Linux.
- Resolve software issues (e.g., Microsoft Office, VPNs, collaboration tools like Meet or Slack).
- Diagnose and troubleshoot network connectivity problems (Wi-Fi, LAN, VPN).
- AI Integration:

- Collaborate with the IT team to implement AI-driven solutions, such as chatbots for user support, predictive maintenance for hardware, or automated ticketing systems.
- Experiment with AI tools (e.g., natural language processing, machine learning APIs) to streamline IT workflows.
- System Administration:

- Assist in managing user accounts via Active Directory or cloud platforms (e.g., Google Workspace).
- Perform basic server maintenance tasks (e.g., updates, backups) under supervision.
- Documentation & Training:

- Create and update knowledge base articles, leveraging AI to generate user-friendly guides.
- Train staff on new tools and technologies, with a focus on AI-enhanced features.
- Innovation:

- Propose creative solutions to improve IT processes, drawing on your AI knowledge.
- Stay updated on emerging tech trends to keep our systems ahead of the curve.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Tháng lương thứ 13
health benefits
Chế độ đào tạo nâng cao nghiệp vụ và có cơ hội thăng tiến trong nghề nghiệp
free coffee
free buffet lunch
yoga
football

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- Education:

- Bachelor’s degree or diploma in Computer Science, Information Technology, or a related field (recent graduates encouraged to apply).
- Alternatively, equivalent self-taught experience or certifications (e.g., CompTIA A+, ITIL, Microsoft Certified: Azure Fundamentals).
- Must have good English communication skills
- Experience:

- 0-2 years of IT support experience (internships, personal projects, or part-time roles count).
- Hands-on familiarity with AI concepts (e.g., machine learning, NLP) through coursework, projects, or tools like ChatGPT APIs is a big plus.
- Technical Skills:

- Proficiency with Windows 10/11, macOS, and basic Linux commands.
- Understanding of networking basics (TCP/IP, DNS, DHCP).
- Experience with troubleshooting hardware (PCs, printers) and software.
- Bonus: Coding skills (e.g., Python, PowerShell) for automation or AI experimentation.
- Soft Skills:

- Strong problem-solving mindset and a curiosity to learn.
- Excellent communication skills to assist users of all tech levels.
- Team player with a proactive, can-do attitude.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Quản Lý Dự Án IT,Triển Khai Giải Pháp IT,Vận Hành IT - IT Helpdesk

Đại Học
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