IT Local User Support Officer

7 days ago

Thành phố Hồ Chí Minh, Vietnam FrieslandCampina Vietnam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Key objectives
- Deliver end-to-end IT onsite support services.
- Manage IT incidents, service requests, and infrastructure (including servers and networking).
- Oversee IT asset management (lifecycle, CMDB, and stock management).
- Ensure high end-user satisfaction and meet Service Level Agreement (SLA) commitments.
- Conduct end-user digital upskill training through workshops and online activities.
- Serve as the primary contact for all IT activities.

Job Responsibilities
- Provide comprehensive IT support, encompassing incident, request, and asset management (including lifecycle and CMDB contributions).
- Manage the ICT infrastructure within the office, including server room access, PBX, racks, and network equipment.
- Ensure network stability by actively monitoring and collaborating with ISPs to guarantee uptime.
- Act as the primary IT liaison for internal and external service providers, coordinating support to minimize downtime.
- Oversee IT onboarding and offboarding processes for all end-users.
- Contribute to the IT Knowledge Base and adhere to routine operational checklists.
- Collaborate on IT projects with local and corporate teams, and manage all relevant documentation and reporting.
- Perform additional tasks as assigned by the Line Manager.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
extended health insurance for individuals
12 annual leaves/year
Work laptop
13-month salary, monthly phone allowance
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- Education: Bachelor's degree in Information Technology or a related field.
- Experience: A minimum of 5 years of experience as an IT Administrator.
- Skills & Knowledge:

- Strong English communication skills, coupled with excellent problem-solving abilities and a customer service-oriented mindset.
- Solid understanding of IT Service Management (ITSM) principles and Service Level Agreements (SLAs).
- Relevant certifications such as Microsoft Certified: Windows Server Hybrid Administrator Associate (or equivalent) and CompTIA Network+ (or equivalent Network System Administrator certification).
- Knowledge of cloud computing (e.g., Azure, AWS) and ITIL framework is a significant advantage.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: IT Phần Cứng,IT Support,Quản Trị Hệ Thống

Đại Học
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