Mobile User Support Agent

3 days ago


Thành phố Hồ Chí Minh, Vietnam Elfie Full time

ABOUT THE ROLE

What we offer:

- A permanent global contract, with fiercely competitive salary
- Hybrid working - four days in the office and one day at home in Ho Chi Minh City
- Annual holiday entitlement plus national holidays off depending on work location
- Enrollment into comprehensive private healthcare scheme upon commencement of employment
- Performance-related bonus paid twice a year; April and October
- Brand new MacBook Air and associated tech on day one
- An inclusive culture where everybody in the business has direct impact

What you’ll do:
*
*
Escalate complex problems to the appropriate teams and follow up to ensure resolution
*
Troubleshoot technical issues and guide users through solutions in a clear, patient manner
*
Escalate complex problems to the appropriate teams and follow up to ensure resolution
*
Maintain high levels of customer satisfaction and meet time-to-resolution KPIs

What you’ll need:
*
2+ years of customer support experience from in a mobile/software tech environment
- 100% oral and written fluency in English. This is essential for this role and will be tested as part of this process

*
Excellent written and verbal communication skills
*
Strong technical aptitude and ability to quickly learn new technologies
*
Proficiency with CRM software and support ticketing systems
*
Ability to multitask and prioritize in a fast-paced environment
*
Bachelor's degree preferred.

WHY JOIN US?
- Strong and genuinely patient-focused company mission (see below)
- Excellent financial credibility and refreshingly transparent future vision
- Experienced founders with 20+ years experience in digital health, software and partnership development in both bluechip and start-up companies - and successful previous exits

ABOUT ELFIE

Elfie's ambitious mission is to save millions of people annually. Our vision is to be the world’s first free digital therapeutics that rewards employees and patients to monitor health.

Our premium solution, ElfieWorks, is freely available to employees and their dependents via their employers and insurers. It is today the most advanced and complete solution worldwide for health protection and disease management.

For our distribution of ElfieWorks, Elfie is working in a mutually exclusive partnership with one of the largest insurance brokers in the world. Our teams work very closely with each other every day across various timezones.

WHAT NOW?



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