Customer Support Agent

2 weeks ago

Ho Chi Minh City, Vietnam Cambly Full time

**The Company**

Cambly is growing fast all over the world and this is your chance to join our international team. A unique opportunity to work immersed in silicon valley's culture, with strong entrepreneurial spirit, a lot of responsibility, and autonomy. Our company is backed by the most prestigious VC funds of the US, sharing the same investors as Airbnb, Uber and Instagram.

**Job title**: Customer Support/ Customer Success

**Overall**:We are looking for Customer Support with system-acumen mindset, attentiveness, integrity and teamwork. Meanwhile, this position is also suitable for those who enjoy assisting customers throughout their journey.

You can work remotely for 100% of your time and have 2 days-off per week. Cambly truly believes in hiring self-directed and disciplined people is the key point to delivering the best performance. Therefore, a position also required KPI achievements in customer support and extra bonus (incentives) for excellent work.

**ENGLISH**: Conversational English is compulsory to read internal guidelines, to use the system and to communicate with our students from many different countries. Also, CS agents may contact product, technical, and marketing international teams from all around the globe in their daily tasks. Most of our interview process will be conducted in English.

**Scope of work**

**50% of your time**:
2. Provide the customer suitable subscription plan and support them until successful purchase

3. Translate user guidelines, materials for the customer’s usage

**50% of your time**:
1. Reply to student's enquiries in Vietnamese English in a timely and precise way

2. Provide technical support to our students

3. Collect feedback to improve student experience and satisfaction

4. Forward the feedbacks to product team

5. Join team meetings for quality check and discussion

**Requirements**:
1. Intermediate written and verbal English skills (equivalent to IETLS 5.0-6.0/ TOEFL 35-78)

2. Experience working in customer service

3. Comfortable with working independently from home

4. Have your own laptop

**Nice to have**

1. Experience in tech companies or entrepreneurial enterprise

2. 1+ year Customer Experience

3. International experience (personal or professional)

4. Familiar in using CRM or Helpdesk center or Facebook/Zalo tools

5. Bachelor degree

6. International English certification (IELTS/TOEFL)

**Working hours**

1. Full-time (40 hours/ week): 5 days and 2 days-off/week

2. Part-time (20 hours/ week): work in shifts. 4 hours/ shift

3. Able to work on holidays (with overtime paid)

4. Both full-time and part-time shifts will be weekly scheduled by the manager

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