IT Support Officer

1 week ago

Thành phố Hồ Chí Minh, Vietnam Collaboration Betters the World Full time

**Overview**:
**Responsibilities**:
- Provide 1st and 2nd level technical support for end users, ensuring timely resolution of IT incidents and service requests.-
- Perform system administration and maintenance on Windows, Linux, and macOS systems.-
- Support and maintain IT hardware and infrastructure, including laptops, MacBooks, monitors, servers, network devices, Wi-Fi, door access systems, UPS, and meeting room equipment.Handle IT asset management, including inventory tracking, issuance, recovery, and lifecycle updates.- Conduct regular maintenance routines (e.g., backups, antivirus updates, OS patching) to ensure smooth operation and security compliance.- Support ISMS and IT compliance activities, such as data wiping, endpoint protection, and access control.-
- Maintain and update technical documentation and records to reflect changes in systems or infrastructure.-
- Provide professional customer service to users and contribute to the continuous improvement of IT services and support processes.-
- Ensure adherence to company IT policies, procedures, and service standards.**Qualifications**:

- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 1-3 years of experience in IT support, helpdesk or system administration roles.
- Good knowledge of Microsoft Windows, macOS and preferably some exposure to Linux systems
- Good understanding of laptop/MacBook hardware and ability to perform basic troubleshooting and setup.
- Good communication and interpersonal skills, with the ability to provide clear, user-friendly support to end users.
- Ability to work responsibly, follow IT procedures, and support multiple users in a dynamic environment.
- Good command of spoken and written English.
- Exposure to or understanding of ITIL, ISO 27001, or other IT service management and security best practices is an advantage.

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