User Support

24 hours ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Bouygues Construction IT Vietnam Full time

Bouygues Construction Information Technologies Vietnam, a trusted digital partner supporting the competitiveness and transformation of the Bouygues Construction Group worldwide.

We are currently looking for a User Support to join our team in Vietnam. In this role, you will support our internal users with a focus on data services, dashboarding, and the usage of Microsoft 365 tools. Your key responsibilities will be:

  • Develop and maintain 
    VBA code
     based on business's requirements.
  • Data visualization & dashboarding
    : Work closely with end users to analyze requirements, clean data, create mockups, and build meaningful 
    Power BI
  • Support users in the effective use of the 
    Microsoft 365 suite
     (Excel, SharePoint, Teams, etc.) through close collaboration with the internal support team.
  • Analyze and resolve issues reported by users via the ticketing system; actively communicate to clarify needs and ensure effective problem-solving.
  • Maintain up-to-date dashboards and reports in response to user or operational requirements.
  • Proactively stay up to date and contribute to the knowledge base with practical documentation.

JOB REQUIREMENTS:

  • Proficiency in VBA development
     and 
    Power BI dashboard
     creation is essential.
  • Professional working proficiency in French
     (speaking and writing) is required.
  • Proficiency in English is a plus.
  • Strong 
    customer-oriented mindset
     and problem-solving skills.

Who You Are:

  • Curious and proactive in seeking information and anticipating user needs.
  • Willing to challenge your limits.
  • Communicative, responsible, and autonomous in your work.
  • A true team player with a collaborative spirit.
  • Able to apply 
    critical thinking
     and 
    IT logic
     to resolve user issues.

OUR BENEFITS:

Professional, Open-minded and Creative Environment:

  • International, friendly, proactive, supportive workplace.
  • Great teamwork with Agile mindset.
  • Fostering mutual respect and understanding.
  • Strong sharing culture to improve individual development.

Individual Development:

  • Extensive training and in-depth knowledge sharing sessions.
  • Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization…).
  • Individual empowerment.

Special Care for Employee:

  • Work from home 2 days/ week.
  • Dell laptop and external monitor for your work.
  • 100% salary on probationary period.
  • Up to 2-month performance bonus.
  • 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working).
  • Annual health check-up and premium health insurance for employee (and your beloved children after 3-working year).
  • Various attractive teambuilding activities and company trip.
  • Sport, personal activities sponsor.

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