User Support

5 days ago


Ho Chi Minh City, Vietnam Bouygues Construction IT Vietnam Full time

_**Bouygues Construction Information Technologies**_is the IT branch of Bouygues Construction, a global player in the building, civil works, energies and services sectors. Bouygues Construction operates at all points of the value chain of projects: finance, design, construction and facilities management (operation and maintenance). On every continent, our employees devise and develop solutions that help improve the environment and everybody’s lives.
We manage:

- Application development
- PCs, laptops, servers, VoIP telephones for Bouygues Construction’s users in all over the world
As part of Bouygues Construction, our mission is to provide the members of Bouygues Construction with IT services of high-quality fitting with their businesses and to deploy solutions to improve communication and people collaboration through worldwide network. Bouygues Construction Information Technologies has offices in France, Morocco and Vietnam.
- **Bouygues Construction IT Vietnam - BYCN IT VN**_ has office in Ho Chi Minh City since 2011. We have about 70 skillful collaborators with strong language skills in French, English and solid experiences to build and enhance Bouygues Construction eco system sustainable and better.
We specialize in:

- Software Development and Testing
- System Support
- Application and Cross Functional Project Support
We are looking forward to cooperating with talented and motivated people.

**JOB DESCRIPTION**
You will join with us in a project which help our user to manage all IT assets for the whole life cycle, from purchasing, transferring to user and asset maintenance.
What you will be handling in daily operations:

- Administer staff allocations manages requests, manages incidents, monitors the life cycle of allocations assigned to the Asset Management team, in compliance in short deadline (based on Service Level Agreements).
- Follow up and handle service tickets and complete the ticket with order justification information.
- Analyze issues raised by the users through ticketing platform, contact and clarify all needs/issues and help to solve problems.
- Collect the employee’s information required for allocations delivery.
- Keep IT asset repository up to date in the dedicated tools.
- Monitor equipment life cycle and ensure the traceability of movements in accordance with the processes established by the group.
- Check and validate the compliance of certain requests with the equipment rules in force.
- Maintain reports/dashboard updated.
- Ensure a continuous update of knowledge bases.
- Attention: This position is not for those who major in IT domain._

**JOB REQUIREMENT**:

- New graduates/ freshers with customer-orientated mindset are welcome.
- **Professional** **proficiency** **in** **French** (writing and speaking) is mandatory.
- Proficiency in English is a plus.
- It is a plus if you have experiences in one of below skills:

- Service Now platform
- Service Level Agreements (SLA) definition and how to use it fluently.
- Microsoft 365 and related communication tools.
- **Must-have Skills**_
- Be authentic, awesome, and willing to step out of your comfort zone continuously.
- Being open-minded, able to see the logic of things, to reason/justify logically.
- Can-do attitude.
- Sense of communication.
- Sense of Customer Support/ Service.
- Task organization/Autonomy in prioritizing activities
- Responsibility and autonomy.
- Be a team player.
- IT know-how and critical thinking.
- Willing to experiment new products/releases.

**WHY BYCN IT VN?**:

- **Professional, Open-minded and Creative Environment**:_
- International, friendly, proactive, supportive workplace.
- Great teamwork with Agile mindset.
- Respect different perspectives.
- Strong sharing culture to improve individual development.
- **Individual Development**_
- Career and personal development plan for individual.
- Extensive training and in-depth knowledge sharing sessions.
- Online internal learning hub with various categories in Software skill, soft skills, language skill.
- Be oriented and empowered for individual, team and organization goals.
- **Special Care for Employee**_
- Work from home 2 days/ week.
- Dell laptop and external monitor for your work.
- 100% salary on probationary period.
- Up to 2-month performance bonus.
- 15 annual leave days + 6 sick leave days (plus 1 annual leave day for 3-year working).
- Annual health check-up and premium health insurance for employee.
- Various attractive teambuilding activities and company trip.
- Sport, personal activities sponsor.

Pay: 10,000,000₫ - 13,000,000₫ per month

**Language**:

- French fluently (preferred)


  • User Support Operator

    4 weeks ago


    Ho Chi Minh City, Vietnam Công ty TNHH VSL Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Bouygues Construction Information Technologies (BYCN IT) is the IT branch of Bouygues Construction, a global player in the building, civil works, energies and services sectors. Bouygues Constructionoperates at all points of the value chain of projects: finance, design, construction and facilities...

  • User Support

    3 weeks ago


    Ho Chi Minh City, Vietnam công ty tnhh vsl việt nam Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **User Support (Data Maintenance)**: - **Mã tin đăng: 3494302**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất,...

  • User Support

    3 weeks ago


    Ho Chi Minh City, Vietnam Công ty TNHH VSL Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) What you will be handling in daily operations: - Migrate data from one platform to another. - Test & correction of bugs when there are new updates/deployments. - Analyze issues raised by the users through ticketing platform, contact and clarify all needs/issues and help to solve problems. -...

  • Backend Developer

    3 days ago


    Ho Chi Minh City, Vietnam User Experience Researchers Full time

    **Backend Developer (NodeJs, AWS)**: User Experience Researchers - Ứng Tuyển NodeJS AWS DevOps - Đăng nhập để xem mức lương - Toà nhà M.G Building, 345 Phạm Văn Bạch, Phường 15, Tan Binh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 1 ngày trước **3 Lý Do Để Gia Nhập Công Ty**: - USER - Unity - Services - Excellence...

  • User Support

    3 weeks ago


    Ho Chi Minh City, Vietnam công ty tnhh vsl việt nam Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **User Support (Data Maintenance) - French Speaking**: - **Mã tin đăng: 3488722**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin...

  • User Support

    3 weeks ago


    Ho Chi Minh City, Vietnam Công ty TNHH VSL Việt Nam Full time

    **Mô tả công việc**: (Mức lương: 10 - 12 triệu VNĐ) - Administer staff allocations manages requests, manages incidents, monitors the life cycle of allocations assigned to the Asset Management team, in compliance in short deadline (based on Service Level Agreements). - Follow up and handle service tickets and complete the ticket with order...

  • User Support

    5 days ago


    Thành phố Hồ Chí Minh, Vietnam Công ty TNHH VSL Việt Nam Full time

    **Mô tả công việc**: (Mức lương: 6 - 12 triệu VNĐ) Bouygues Construction IT Vietnam is a part of Bouygues Construction IT, a trusted partner for the business lines which provides competitiveness of the Bouygues Construction Group and promotes its digital transformation. As a User Support, you will provide the support to address user needs for...

  • User Support

    3 weeks ago


    Thành phố Hồ Chí Minh, Vietnam Công ty TNHH VSL Việt Nam Full time

    **Mô tả công việc**: (Mức lương: 8 - 12 triệu VNĐ) - Migrate data from one platform to another. - Test & correction of bugs when there are new updates/deployments. - Analyze issues raised by the users through ticketing platform, contact and clarify all needs/issues and help to solve problems. - Maintain reports/dashboard updated. - Ensure a...

  • Engagement Video

    14 hours ago


    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentMarketing- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityOur Marketing teams conceptualise and implement go-to-market activities to achieve increased usage and visibility. The Regional Marketing team is responsible for in-app campaign planning, product marketing, partnerships and content strategy to drive acquisition...

  • Senior Product Owner

    3 weeks ago


    Ho Chi Minh City, Vietnam VNG Full time

    ZaloPay is looking for a Product Owner who plays a key role within the UM team to deal with user's pain points and support other Businesses to perform related strategies to the user to bring the best experience in using ZaloPay’s products This role is part of the ZaloPay product team, who focuses on 2 main key-parts: - For end-users: building features to...


  • Ho Chi Minh City, Vietnam Coinhako Full time

    Our Customer Support Representative is responsible to deliver timely, accurate, and professional customer service to all customers. This position is mainly responsible for: receiving and resolving user inquiries and transaction-related matters, being a contact point between customers and other departments, analyzing and providing the best solutions, and...

  • User Support

    3 weeks ago


    Thành phố Hồ Chí Minh, Vietnam Bouygues Construction IT Vietnam Full time

    **Bouygues Construction IT Vietnam** is a part of Bouygues Construction IT, a trusted partner for the business lines which provides competitiveness of the Bouygues Construction Group and promotes its digital transformation. As a User Support, you will provide the support to address user needs mainly related to Data Services. Your key responsibilities: -...


  • Ho Chi Minh City, Vietnam Herbalife Full time

    Overview: STATEMENT (defines the major functions/purpose of the position) The Collaboration Engineer III is responsible to provide end-user support of these tools. They act as first point of contact for incidents and service requests for collaboration tools and take ownership to get them resolved by working with other GTS cross functional team members....


  • Ho Chi Minh City, Vietnam Kegmil Full time

    **Kegmil** is revolutionizing the way mission-critical facilities and assets are repaired and maintained via complex systems of people and processes. We are on a mission to empower millions of deskless field service professionals in Southeast Asia with technology and data to supercharge their operational efficiency and service performance. Our cloud-based,...

  • IT Support

    2 weeks ago


    Ho Chi Minh City, Vietnam Công Ty TNHH TPF Vietnam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Working as an IT Support & Administrator, you are expected to work independently or with team to solve any requests from end-users in the Company relating to IT device, network and server: IT Service - Receive requests and communicate with end users across all company offices for user requests,...


  • Ho Chi Minh City, Vietnam Kegmil Full time

    **Kegmil** is revolutionizing the way mission-critical facilities and assets are repaired and maintained via complex systems of people and processes. We are on a mission to empower millions of deskless field service professionals in Southeast Asia with technology and data to supercharge their operational efficiency and service performance. Our cloud-based,...


  • Ho Chi Minh City, Vietnam Kegmil Full time

    **About Us** Kegmil is revolutionizing the way mission-critical facilities and assets are repaired and maintained via complex systems of people and processes. We are on a mission to empower millions of desk-less field service professionals in Southeast Asia with technology and data to supercharge their operational efficiency and service performance. Our...


  • Ho Chi Minh City, Vietnam CÔNG TY TNHH ZWILLING J.A. HENCKELS (VIỆT NAM) Full time

    **OBJECTIVE**: We are seeking an experienced IT Support Supervisor to lead our IT support team in providing exceptional technical assistance to both internal and external users. **PRIMARY JOB RESPONSIBILITIES**: - Technical Support: Provide hands-on technical support and guidance to internal and external users, resolving hardware and software issues...

  • Senior IT Support

    6 days ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Tư Vấn Mekong Capital Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Objective The role primarily involves user support, acting as the first point of contact for IT issues. It's centered around engineering seamless experiences, minimizing effort, and maximizing results. The role contributes to business performance by enhancing efficiency, reducing costs, and...


  • Ho Chi Minh City, Vietnam VNG Full time

    As a Senior Growth Strategy Executive, you will play a pivotal role in driving strategic initiatives to achieve User Growth & Retention KPI within the assigned budget. Your responsibilities will include: - Strategic Planning (30%): Develop and implement strategies to achieve KPIs related to user metrics within allocated budgets. - Data Analysis and Insights...