Customer Support Agent

6 months ago


Ho Chi Minh City, Vietnam AffiliateUp Full time

**Requirements**
- Proficiency speaking and writing in **Vietnamese** and English;
- Computer literacy;
- Able to identify ways of solving the problem and present the solution in a verbal and written manner;
- Strong interpersonal skills;
- High level of professionalism;
- Attention to detail and punctuality;
- Own a laptop (Windows with a minimum of **8Gb RAM** Memory or Apple Mac **2015 model onwards**.);
- Stable internet connection.

**Responsibility**
- Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system;
- Identify customers’ needs to achieve customer satisfaction;
- Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.

**Benefits**
- Working for a dynamically growing company;
- Challenging but exciting tasks with our own product;
- Training is provided;
- Competitive salary;
- Working on a shift schedule (day and night shifts from 9 am to 9 pm and from 9pm to 9am followed by 2 days off);
- Remote work.

Application Question(s):

- How many GB RAM does your laptop have?

**Language**:

- Vietnamese (required)
- English (preferred)


  • Customer Support Agent

    6 months ago


    Ho Chi Minh City, Vietnam JustMarkets Full time

    **JustMarkets** is a broker which helps people to earn on the financial markets providing them with the beneficial conditions **JustMarkets** has reached the trust of over millions of clients from 197 countries. Our company is one of the top popular world brokers. We value the trust of our clients and remain committed to providing reliable services and...

  • Customer Support Agent

    6 months ago


    Ho Chi Minh City, Vietnam JustMarkets Full time

    **JustMarkets** is a broker which helps people to earn on the financial markets providing them with the beneficial conditions **JustMarkets** has reached the trust of over millions of clients from 197 countries. Our company is one of the top popular world brokers. We value the trust of our clients and remain committed to providing reliable services and...

  • Customer Support Agent

    2 months ago


    Thành phố Hồ Chí Minh, Vietnam JustMarkets Full time

    **JustMarkets** is a broker which helps people to earn on the financial markets providing them with the beneficial conditions **JustMarkets** has reached the trust of over millions of clients from 197 countries. Our company is one of the top popular world brokers. We value the trust of our clients and remain committed to providing reliable services and...

  • Customer Support Agent

    3 months ago


    Thành phố Hồ Chí Minh, Vietnam JustMarkets Full time

    **JustMarkets** is a broker which helps people to earn on the financial markets providing them with the beneficial conditions **JustMarkets** has reached the trust of over millions of clients from 197 countries. Our company is one of the top popular world brokers. We value the trust of our clients and remain committed to providing reliable services and...

  • Agent/ Lead Agent

    1 month ago


    Thành phố Hồ Chí Minh, Vietnam Expeditors Full time

    **Company Description** Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond...


  • Ho Chi Minh City, Vietnam Công Ty TNHH ELSA Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Research and identify solutions/answers, provide prompt and accurate feedback to customers - Coordinate with relevant departments such as Engineering, Products, Finance, Marketing, etc to assist customer’s inquiries in a timely manner - Collect user’s feedback, propose initiatives for...


  • Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

    At least 2 years of experience in fund operations, accounting, banking, with distribution agent, transfer agent experience preferred. - Fluent in English (both in writing and speaking). - Bachelor’s degree in business administration, Banking, Accounting, Mathematics, Statistics, or equivalent **Main responsibilities**: I. Distribution Agent Supervise...


  • Ho Chi Minh City, Vietnam Expeditors Full time

    **Company Description** Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond...

  • Airport Services Agent

    6 months ago


    Ho Chi Minh City, Vietnam Qatar Airways Full time

    We are currently recruiting for Airport Services Agent in Saigon, Vietnam. As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and...


  • Ho Chi Minh City, Vietnam Công Ty TNHH MTV Dat Bike Vietnam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Providing technical support: - To ensure the customer enquiries and requests are addressed in a timely manner - To coordinate with other internal teams to ensure the after-sales quality and customers’ requirements are met - To handle tickets in 2 queues (Vietnamese - English) 2. Call Center...


  • Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...


  • Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Quality Assurance

    6 months ago


    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Sales Support Intern

    6 months ago


    Ho Chi Minh City, Vietnam ITL Full time

    **JOB DESCRIPTION** - Seeking for new opportunities to approach new business partners in certain territories to keep sustainable business development - Working collaboratively with Other Teams to develop an overall business plan, which will maximize opportunities and generate sales activity with customers and agent partners. - Request/manage credit limits...

  • Customer Support

    6 months ago


    Ho Chi Minh City, Vietnam TrueCommerce DiCentral Vietnam Full time

    We value our employees with competitive benefit and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more! - This role is an onsite opportunity. _ **As a Customer Support you will**: - _Resolve technical issue/errors related to company’s web services._ - _Train customers to use their web...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Honour Lane Logistics Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Co-ordinate with overseas/ national agencies to handle nomination shipments from Vietnam to US/ Canada/ China/ Europe,... - Contact with shipper for all necessary procedure supports. - Receive and respond when receiving information, booking requests from agents or carriers. - Check the place and...

  • Chat Support Agent

    6 months ago


    Ho Chi Minh City, Vietnam GrowthFn Full time

    Work Location: Kuala Lumpur Sentral, Malaysia. Salary Max: Basic RM4000 + Complexity allowance RM500 + Housing allowance RM200 Permanent Job Headcounts: 23 Joining Date: ASAP *Requirements* - Bachelors Degree holder with a valid passport for the next 14 months. - Can work on a rotational shift 24/7 and on weekends and holidays. - Good English comms...


  • Ho Chi Minh City, Vietnam Fedex AMEA Full time

    Service Assurance; Customer Service; Admin & Support; Operations Support; Reporting Education: Secondary education or equivalent Experience: Two (2) years of relevant work experience FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse,...


  • Ho Chi Minh City, Vietnam CÔNG TY TNHH PUDONG PRIME INTERNATIONAL Full time

    Manage and operate customer’s request from booking stage to cargo loading operations and resolve cargo issues with carrier timely and smoothly. - Closely follow and get market situation update and inform this information to company’s personnel to build market awareness within company - Regulate and perform daily checking of carrier’s update and inform...


  • Ho Chi Minh City, Vietnam Công Ty TNHH ELSA Full time

    **Mô tả công việc**: (Mức lương: 12 - 15 triệu VNĐ) - Research and identify solutions/answers, provide prompt and accurate feedback to customers - Coordinate with relevant departments such as Engineering, Products, Finance, Marketing, etc. to assist customer’s inquiries promptly - Collect user feedback, propose initiatives for continuous...