Manager, Agent Relations
7 days ago
Overview:
About RMIT Vietnam
RMIT is a global university of technology, design, and enterprise. We are global in footprint and even more importantly, we are global in mindset. We are committed to making a positive impact wherever we go. The wider our reach, the deeper our connections, the greater our impact.
RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University with 700 staff and 7,000 students, in three locations, and recently awarded one of the Best Companies to work for in Asia 2020. From a media perspective RMIT Vietnam enjoys a 40% share of voice in the sector. It brings a world-class education and globalised study environment to the heart of Asia, offering programs in business, technology, communication, design, fashion, and English language. It boasts an impressive range of extra-curricular activities that encourage students to innovate and network globally.
Degrees are awarded by RMIT in Australia and taught in English, enabling Vietnamese students (and visiting international students) the opportunity to receive an international education without having to leave home.
The Role
The role of the Recruitment Manager (Vietnam) is to assist with the development of the marketing and recruitment strategy in Vietnam and drive the implementation of engagement activities to ensure growth of enrolments to RMIT Melbourne from Vietnam. This role will also support the agent network for RMIT Vietnam to drive the enrolments from agents to the Vietnam campuses.
The current designation of market for this role is Vietnam but may be adjusted within the context of the overall strategy. The successful applicant will be based at the Saigon South campus and will be expected to regularly travel within Vietnam or to other countries as required.
The key performance outputs for this role include:
- Managing key stakeholder relationships
- Monitoring and reporting of competitor analysis on a regular basis
- Successful implementation of engagement events
- Active participation in recruitment events
More information can be found in the Job description
here
Your Responsibilities
Student Recruitment and Agent management
- Develop and maintain positive and effective relationships to ensure that agents and partners are aware of RMIT programs and services.
- Manage agent relationships and their recruitment performance.
- Enable support and resources to the agent network to reinforce the recruitment strategy.
- Provide market insights, intelligence, and recommendations to support recruitment growth in Vietnam for RMIT Melbourne.
- Coordinate the dual campus program students to Melbourne.
Promotion and Market developments
- Coordinate with the Melbourne International student recruitment team and the Marketing team in Vietnam to provide marketing materials and campaign resources to agents.
- Conduct training sessions about RMIT Programs and admissions information to agents and prospective students.
- Present and consult for RMIT at education fairs and exhibitions.
- Coordinate with internal stakeholders to organise recruitment events, school engagement, pre-departure sessions and workshops.
- Refer prospective students from direct recruitment events, such as standalone RMIT recruitment events and non-agent related school fairs.
- Measure the effectiveness of market activities and report back regularly to the manager
- Support new market development.
Administration and admissions
Skills and Experience
- Bachelor’s degree in a relevant discipline with a minimum of 5 years working in an education, marketing, or service-based industry.
- Demonstrated high level communication skills, written, and spoken (English and Vietnamese).
- Well-developed and demonstrable strong interpersonal skills, including flexible negotiation, liaison, and cross-cultural communication specifically related to excellent customer service and sales functions.
- Excellent presentation skills in front of large audiences.
- Experience in data management and maintenance of CRMs with attention to detail and accuracy.
- Demonstrated experience in analysing data and developing reports.
- Well-developed planning, organisational and problem-solving skills with the ability to supervise, coordinate and/or implement tasks in a timely fashion.
- Demonstrated ability to work independently and as part of a team environment.
Culture
Our people make everything at the University possible. We encourage new approaches to work and learning, stimulating change to drive positive impact. RMIT exists to create transformative experiences for our students, getting them ready for life and work. You will be a part of a productive and collaborative team, who values working relationships and outcomes through open and inclusive planning, continuous information sharing and transparent work practices.
**Benefits**:
- Competitive gross salary in meeting all the key selection criteria.
- 13th month bonus + private medical insurance (for you and your dependents) + ann
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