Customer Support Executive
2 weeks ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Research and identify solutions/answers, provide prompt and accurate feedback to customers
Coordinate with relevant departments such as Engineering, Products, Finance, Marketing, etc to assist customer’s inquiries in a timely manner
Collect user’s feedback, propose initiatives for continuous improvement of the agent support process, and provide useful insights for product development
Review current FAQs and update it regularly (monthly, quarterly)
Review and produce updated manual guide
Other tasks assigned by the Head of Department
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Working time: Mon - Fri (9am - 6pm, NON-shift working)
Flexible working hours, can work from home (1-2 days/ week)
ELSA Pro during probation and 1 year account after probation
Private Premium Insurance, Annual Health Check
Fun energetic team; international & collaborative culture
Social insurance, health insurance, unemployment insurance for full salary
Opportunities to grow professionally and play a critical role to shape the next stage of the company’s growth
Experience the true spirit of a fast growing and well funded Silicon Valley startup
Company trip, Company Birthday, Company Party and Happy Hour
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
Experience in a similar position in startup companies or fast-moving environments (is preferred)
Excellent in written and verbal English communication
Have a flexible, resilient, and positive can-do attitude, have initiative and be proactive in problem-solving beyond the call of duty
Demonstrate an appropriate sense of urgency for contact response time in the face of a variable workflow.
An “A-team” player who can deliver high-quality outcomes both independently or in a team
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng
Trung cấp - Nghề
Dưới 1 năm
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