Customer Support Executive
6 days ago
Escalate the issue to the appropriate specialist when needed via SalesForce or Jira;
- Update clients on their request status accordingly;
- Verify documents submitted by clients within specific regions on an hourly basis;
- Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy;
- Understand the Company's business functions & roles by attending company seminars and meeting the required assessment target;
- Achieve quarterly KPI targets set by CS Manager;
- Perform other ad hoc tasks assigned by the manager.
**Requirements**:
- Minimum 3 years of experience in customer service related role
- Good communication skills in English and native language (Vietnamese)
- Strong client-facing and communication skills
- Troubleshooting and multi-tasking skills
- Customer service orientation
- Bachelor Degree in Business Administration or related field
- Self-motivated and highly reliable
**Salary**: Up to 20,624,132₫ per month
Application Question(s):
- Are you willing to relocate to Malaysia?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Support: 3 years (preferred)
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