Customer Solution Executive

7 months ago


Ho Chi Minh City, Vietnam Sony Electronics Vietnam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

A Customer Solution Executive handles specialized & creative solutions to support customers to improve customer satisfaction, limit complaints, and create customer retention.

1. WEB - APPs Content management:

- Create, validate, plan - do - check - action (PDCA) & report web contents on Support pages (Sony homepage) & Service Apps
- Analysis customer feedbacks, propose actions to improve operation & customer satisfaction

2. Service system operation management (Service Marketing system, service server )
- Ensure maintain and control service Marketing system and other services on service server always working 24/7
- Cooperate with related Departments, users and vendors, Telephone companies to solve issues: web services, connectivity.
- Crosscheck data to ensure correct payment to vendors
- Develop system and Improve security to adapt IS requirements
- Monitoring, escalate and report for any issue

3. Support to Service - Marketing Activities to promote Service Marketing channels
- Cooperate with relating teams to prepare and issue guideline to service partners for service marketing activities.
- Monitor & support related activities to ensure good results (organize trainings, visiting authorized service centers - ASCs, coaching ASCs to align with guideline, )

4. Customer solution Administration:

- Support Customer complaint solving process
- Handle documents related to Extended Warranty
- Handle other jobs when necessary

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
13th salary, Annual performance bonus, Meal allowance, Social insurance
Online and offline training
Transportation allowance

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- Bachelor’s degree
- At least 1 year at customer service field
- 1 year of working experience with website, apps, system operation
- English in business level
- Good MS Office
- Good communication skills
- Ability in reporting, analysis, and problem-solving skills
- Result oriented and able to work in challenging environment with multiple tasks

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Đại Học
Không yêu cầu



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