Business Solution Executive

6 months ago

Ho Chi Minh City, Vietnam ITL Full time

**VELA INTEGRATED LOGISTICS CORPORATION (ITL SUB)**
(Web: Home - VELA)

**Requirements**:
**_Performance_**:

- 1/ Tariff Management_
- Create and oversee tariff costs for products assigned by the leader onto the platform.
- Verify and adjust tariffs based on market rates and cost centers provided by the Vendor Management (VDM) team.
- Submit tariff proposals for approval by the leader, ACC, and CEO, ensuring timely updates.
- Regularly request costings to ensure accurate tariff charges.
- 2/ Projects Costing and P&L Solution_
- Handle costing and profit and loss (P&L) solutions for new projects within ITL-NC and external VELA business growth.
- Analyze costing, P&L, and solutions to protect VELA’s profit and support business growth to win business.
- Negotiate and manage relationships with the Vendor Management team to ensure cost-effective and timely services.
- Adhere to P&L follow-up timelines for each project.
- 3/ Business Maintenance and Development Support (20%)_
- Provide solutions for operational and customer service issues to prevent business loss to competitors.
- Engage in negotiations with VELA clients and suppliers as needed.
- Research relevant market fields to support VELA’s business development.
- Take over nominated customers or requirements from the NC/CEO as a key account (KA) role.
- Develop additional business from existing NC customers to increase revenue for VELA.

**_Customer satisfaction_**:

- 1/ Support to satisfy customers demand and expectation_
- Is the one of main contact with Customers for service satisfaction
- Provide solutions on customer service maintain and development
- Follow up to support VELA’s product in requirements and service demand
- Realize customer requirements or demand then optimize through project solution and result
- 2/ Customer service coordinator_
- Well coordinate and support Commercial team to go to mutual agreement of a new cargo handling project when available
- Support VELA Operation Management for overall customer satisfaction through services providing and project running

**_Operation Excellence_**
- Collaborate with the project team (VDM, OPEX team) to complete the implementation process and to define SOPs, KPIs, and capacity for project timelines.
- Ensure effective project execution and go-live to meet customer demands and operational efficiency.
- Enhance logistics procedures and policies for compliance
- Manage operational tasks once implementation is complete for nominated customers

**_Human resource management_**
- Collaboration with other teaM/Function staff at VELA
- Maintain and develop team-work through daily working
- Join necessary training or workshop in duty to relative duty

**Responsibility**
- Strategically oversee products assigned in compliance with the company’s policies and vision.
- Provide oversight and understanding of Domestic transportation, expand more acknowledgement about freight management, customs clearance or warehousing
- Take responsibility for profit and loss (P&L), cost, and revenue management.
- Supervise and control the consolidated budget, optimizing expenses.
- Ensure prompt and efficient service at all times.
- Additional Tasks Assigned by Leadership:

- Handle other tasks assigned by the leader

**Qualifications**
- Heath in good condition.
- A fast learner, ability to multi-task and work independently under high pressure
- Problem solving.
- Experience in Supply Chain or in a third party Logistics Company preferred.

**_Experience_**
- 2 - 3 years Knowledge, Skills and Abilities in Business Solution/ Customer Support/ Key Account Management
- Intern of experience in Domestic transportation function in a logistics company or KAM at logistic company. have knowledge about freight management, customs clearance or warehousing is preferred
- Strategic with good business acumen, external market and customer oriented, able to develop and define the business strategy.

**_Skills & Competency_**
- Diploma/Degree in IT/Telecommunication field.
- Customer service skill
- English: Ability to communication

**Special requirements - Working conditions & Others**
- Willing to work overtime (out of office hours, weekend, break days) to finish tasks assigned
- Go to business trip as required
- Joining some other Projects as required

Time: Monday to Friday (8:00-17:30)

Location: 44 Truong Son, Tan Binh, HCM

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