Customer Support

3 weeks ago


Ho Chi Minh City, Vietnam DiCentral Vietnam Full time

We value our employees with competitive benefit and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more
- This role is a onsite opportunity. _

**As a Customer Support you will**:

- _Resolve technical issue/errors related to company’s web services._
- _Train customers to use their web account._
- _Work with EDI mapping in upgrading EDI maps._
- _Track support inquires through the support CRM ensuring the customer issue is resolved._
- _Follow-up on unacknowledged transactions_
- _Set-up and maintain EDI trading partner relationships as needed._
- _Any other duties as assigned by supervisor._

**Requirements for Success**:

- **_Strong communication skills both written and verbal in Chinese (Mandarin) & English (reading, writing); Ability to communicate thoughts and information clearly and concisely._**:

- _Experience in Customer Service, Technical Support or related field preferred_
- _Must be customer-service oriented; Actively look for ways to help people._
- _Active Listener be able to give full attention to what is being said, take time to understand the points being made, ask questions as appropriate and not interrupt at inappropriate times._
- _Must have a strong attention to detail; Careful about detail and thorough in completing work tasks._
- _Efficient able to handle and resolve client issues quickly and accurately._
- _Ability to work in a dynamic and fast-paced environment._
- **_Working Time: 40 hours/Week, working in shifts (9AM - 6PM, 7AM - 4PM, 1PM -10PM)_**:

- _Willingly to work at weekends_

**Who is TrueCommerce?**
- TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: P&G, Schneider Electric, TJ Maxx, Office Depot, and many more._
- For additional information, visit our _website_._


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