Customer Support, Kaypay

1 week ago


Ho Chi Minh City, Vietnam KAYPAY Full time

Company Description
**KayPay** is the latest business built and launched by KMS. With the current team of 1,500+ engineers, KMS has successfully built and been operating global product companies. These global product companies are serving users from 160+ countries, 1,500+ enterprise customers. The total investment value from investors has exceeded $80M resulting in a total market cap of more than $1B.

**KayPay** is the leading BNPL business that empowers the trendy quality lifestyle for young consumers, by providing a personalized and joyful shopping experience while promoting responsible spending habits

**Job Description**:
We are looking for Customer Support who:

- Handle customer complaints, any special cases or ad hoc tasks.
- Support other teams with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
- Reply to clients’ inquiries about policy and admin procedures related to policy
- Inform client of claim & refund result

**Qualifications**:

- College degree or above; proficient in English with fluency in Vietnamese.
- Fundamental Microsoft Office skills
- Minimum 1- year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcome to apply.
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and teamwork spirit.
- Strong communication skills
- Passionate for customer service industry and can accept to work under different work shifts, including late/early shift.(8:00-16:00, 16:00-22:00)

Additional Information
**Perks you Enjoy**
- Competitive salary and benefits
- Work with a highly talented team in one of the best places to work in Vietnam
- Modern office in HCMC; premium healthcare insurance for you and your family; annual company trip and year-end party; many fitness/sports programs and team building events; in-house entertainment facilities, snacks and beverages.

And much more, join us to build high-impact global products from Vietnam



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