Customer Support

3 weeks ago


Ho Chi Minh City, Vietnam Công ty TNHH DiCentral Việt Nam Full time

**Mô tả công việc**:
(Mức lương: 10 - 15 triệu VNĐ)
- Resolve technical issue/errors related to web services.
- Train customers to use their web account.
- Work with EDI mapping in upgrading EDI maps
- Track support inquires through the support CRM insuring the customer issue is resolved
- Follow-up on unacknowledged transactions
- Set-up and maintain EDI trading partner relationships as needed
- Any other duties as assigned by supervisor.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- We provide social insurance, health insurance & unemployment insurance as stipulated by Vietnam Labor Law for all Vietnamese members.
- Health care & accident insurance (Generali) for all employees & employee's relatives
- Annual health checkup program
- 13th-month salary
- Talent retention bonus
- Lunch allowance & Parking allowance
- Employees have 12 days of annual leave, 2 days for personal leave & public holidays according to state regulations.
- Have a training policy according to job needs for employees and have an opportunity to go on business trips and train abroad.
- Entertainment: Football club, Ping-Pong,...
- Company trip and teambuilding activities

**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng

**Yêu cầu công việc**:

- Proactive, Self-Motivated, Analytical, Critical Thinker
- Ability to work effectively under pressure.
- Time Management Skills, Ability to work on multitude of projects simultaneously.
- Experience in Customer Service or related field preferred
- Good reading and comprehension skills in English
- Strong communication skills both written and verbal in Chinese (Mandarin)
- Can work rotate shift.

**Other requirement: please send us the CV in English and Chinese if you are interested in this position.**

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Cao Đẳng
Không yêu cầu


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