Customer Support, Visily

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam KMS Technology Full time
Visily is an AI-powered UI design software started from KMS Labs, the startup incubation arm of KMS Technology.

Our team consists of technology entrepreneurs who have built successful product companies from scratch:

-
QASymphony - test management platform, merged with Tricentis, valued at $2B
-
Kobiton - mobile testing platform, raised $34M with over 60K customers
-
Katalon - test automation platform, raised $27M with over 1M users

-
GroveHR:

  • HR platform used by 32K companies

Work with us if you are:

Hungry. You are ambitious and want to be part of a high-impact startup.

Versatile. You are able to wear multiple hats on a regular basis.

Result-oriented. You are fanatical about getting things done.

Purpose-driven. You want to commit to a mission and the team that is behind it.

We are currently seeking a skilled and dedicated Customer Support to join our team. As a Customer Support, you will play a crucial role in ensuring our customers receive outstanding support and assistance.

Responsibilities:

  • Handle complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution.
  • Consult best practices and workaround if the current product does not meet customers' requirements.
  • Coordinate with other teams to convert leads into customers.
  • Coordinate with the development team to understand customers' issues and get them solved
  • Provide feedback to the development and production teams to address customers' issues or suggestions.
  • Build sustainable relationships of trust through quick support, open, and interactive communication to reach a high rate of customer' renewal.
  • Demonstrate products to customers and follow up with their requests.

Qualifications:

  • Strong verbal and written English communication.
  • Having professional work experience in Customer Service, IT or Technical Product Support is an advantage.
  • Having UI/UX design knowledge is a plus.
  • Having the ability to "read" customers and a drive to deliver great service and support to customers.
  • Strong interpersonal and independent working skills as well as critical thinking and problemsolving skills.

Benefits and Perks:

  • Build a global SaaS product in one of the Best Places to Work in Vietnam
  • Competitive salary and many benefits, including health insurance, flexible hybrid working mode
  • Work with a talented team who built largescale systems at Google, QASymphony, Katalon, Kobiton, etc.
  • Beautiful office in HCMC with many entertainment options (game console, foosball, ping pong, gym, etc.) and unlimited coffee & snacks.

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