Current jobs related to Technical Customer Support - Ho Chi Minh City, Ho Chi Minh - Công Ty TNHH Itechwx

  • IT Support Specialist

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Dikshatek Full time

    Job SummaryWe are seeking a highly skilled and customer-focused IT Support Specialist to join our team at Dikshatek. As a key member of our technical support team, you will be responsible for providing top-notch assistance to our customers, ensuring their technical issues are resolved efficiently and effectively.Key ResponsibilitiesInitial Point of Contact:...

  • Senior D365 FO Technical Consultant

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam People Profilers Vietnam Full time

    About the RoleWe are seeking a highly skilled D365 Finance and Operations Technical Expert to join our growing team at People Profilers Vietnam.Key ResponsibilitiesTechnical Expertise: Demonstrate in-depth knowledge of Dynamics 365 Finance and Operations, including functional and development expertise.Implementation Projects: Lead end-to-end implementation...

  • Senior Technical Sales Professional

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam People Profilers Vietnam Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Sales Engineer to join our team at People Profilers Vietnam. As a key member of our sales team, you will be responsible for driving revenue and margin growth in assigned accounts.Key ResponsibilitiesServe as the primary point of contact for customers, driving high levels of satisfaction and...

  • Senior Odoo Developer: Designing and Delivering Customized ERP Solutions

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Dikshatek Full time

    Job DescriptionPosition OverviewWe are seeking a highly skilled Senior Odoo Developer to join our team at Dikshatek. As a Senior Odoo Developer, you will play a critical role in designing, developing, and deploying Odoo ERP solutions tailored to client needs.Key ResponsibilitiesOdoo ERP Development:Architect, design, estimate, develop, and maintain Odoo...

  • Senior Technical Sales Engineer

    4 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam People Profilers Vietnam Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Sales Engineer to join our team at People Profilers Vietnam. As a key member of our sales team, you will be responsible for driving revenue and margin growth in assigned accounts.Key ResponsibilitiesServe as the primary point of contact for customers, driving high levels of satisfaction and...

  • Senior Technical Sales Engineer

    1 day ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam People Profilers Vietnam Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Sales Engineer to join our team at People Profilers Vietnam. As a key member of our sales team, you will be responsible for driving revenue and margin growth in assigned accounts.Key ResponsibilitiesServe as the primary point of contact for customers, driving high levels of satisfaction and...

  • Customer Service Representative

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Hegka Vietnam Full time

    {"h3": "About the Role"} As a Customer Service Staff at Hegka Vietnam, you will be the face of our company, providing exceptional support to our clients. Your primary responsibility will be to answer customer inquiries, resolve issues, and provide solutions to their problems. You will work closely with our team to ensure that every customer interaction is a...

  • Customer Service Representative

    1 day ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Hegka Vietnam Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Staff to join our team at Hegka Vietnam. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesAnswer customer inquiries and resolve issues in a timely and professional...

  • Android Mobile Developer

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Dikshatek Full time

    Job DescriptionWe are seeking a highly skilled Android Mobile Developer to join our team at Dikshatek. As a key member of our mobile development team, you will be responsible for leading the development of mobile solutions and providing technical guidance to ensure successful implementation of technology solutions.Key ResponsibilitiesProvide technical...

  • Project Sales Engineer

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam People Profilers Vietnam Full time

    Job Summary:We are seeking a highly skilled Sales Professional to join our team at People Profilers Vietnam. As a Sales Engineer, you will be responsible for driving business growth and revenue through effective sales strategies and customer relationships.Key Responsibilities:Business Development: Identify and pursue new business opportunities, building...

  • Project Sales Specialist

    1 day ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam People Profilers Vietnam Full time

    Job Title: Project Sales EngineerWe are seeking a highly motivated and experienced Project Sales Engineer to join our team at People Profilers Vietnam. As a key member of our sales team, you will be responsible for driving business growth and developing new sales opportunities.Key Responsibilities:Business Development: Identify and pursue new sales...

  • SAP FICO Team Lead

    4 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Dikshatek Full time

    Job Description:We are seeking a highly skilled SAP FICO professional to join our team at Dikshatek. The ideal candidate will have a strong background in SAP ERP implementation and a proven track record of delivering successful projects.Key Responsibilities:Participate in system testing and prepare detailed solutions for customersDesign documents and...

  • Senior Odoo Developer

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Dikshatek Full time

    Job DescriptionPosition OverviewWe are seeking a highly skilled Senior Odoo Developer to join our team at Dikshatek, a leading ERP consulting firm. As a Senior Odoo Developer, you will play a critical role in designing, developing, and deploying Odoo ERP solutions tailored to client needs.Key ResponsibilitiesOdoo ERP DevelopmentArchitect, design, estimate,...

  • Senior Odoo Developer

    4 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Dikshatek Full time

    Senior Odoo DeveloperWe are seeking a highly skilled Senior Odoo Developer to join our team at Dikshatek. As a Senior Odoo Developer, you will play a critical role in designing, developing, and deploying Odoo ERP solutions tailored to client needs.Key ResponsibilitiesArchitect and design Odoo customizations and modules to meet business requirements.Perform...

  • DevOps Engineer

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Dikshatek Full time

    About the RoleWe are seeking an experienced and passionate DevOps Engineer to join our development team at Dikshatek in building high-performing, scalable, enterprise-grade applications for our products and clients.Key ResponsibilitiesCollaborate with the team to design, build, and deliver functional systems that enhance customer experience.Support the...

  • Shopify Developer

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Dikshatek Full time

    Job Title: Shopify DeveloperAbout the Role:We are seeking a highly skilled Shopify Developer to join our team at Dikshatek. As a Shopify Developer, you will be responsible for designing, developing, and maintaining e-commerce solutions using Shopify's platform.Key Responsibilities:Design and Develop E-commerce Solutions: Utilize Shopify's Liquid templating...

  • Senior Data Administrator

    1 day ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Dikshatek Full time

    Job SummaryWe are seeking a highly skilled Senior Data Administrator to join our team at Dikshatek. As a key member of our data management team, you will be responsible for designing, implementing, and maintaining our database systems to ensure optimal performance and data integrity.Key ResponsibilitiesLegacy System SupportDesign and implement database...

  • Project Sales Specialist

    4 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam People Profilers Vietnam Full time

    Job Title: Project Sales EngineerWe are seeking a highly motivated and experienced Project Sales Engineer to join our team at People Profilers Vietnam. As a key member of our sales team, you will be responsible for driving business growth and developing new sales opportunities.Key Responsibilities:Business Development: Identify and pursue new sales...

  • SAP FICO Team Lead

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Dikshatek Full time

    Job Summary:We are seeking a highly skilled and experienced SAP FICO Team Lead to join our team at Dikshatek. As a key member of our team, you will be responsible for leading the implementation of SAP ERP projects, ensuring timely and successful delivery of projects.Key Responsibilities:Participate in system testing, prepare detailed solutions and present...

  • Senior Data Administrator

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Dikshatek Full time

    Job SummaryDikshatek is seeking a highly skilled Senior Data Administrator to join our team in an onsite position. As a key member of our data management team, you will be responsible for designing and implementing database solutions, ensuring optimal performance, and providing exceptional customer service.Key ResponsibilitiesDatabase Design and...

Technical Customer Support

3 months ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Itechwx Full time

Mô tả công việc:

(Mức lương:
triệu VNĐ)

Responsibilities include:


The support engineer is responsible for support delivery, providing technical support to Azure and Windows Server customers by resolving escalated, complex technical customer issues on the Azure or Windows Server platform and delivering technical support against CPE and workflow efficiency targets; to identify required tools, cloud access, training, processes or capabilities to assess customer issues in less than 15 minutes; and to keep escalations to PG operations below 10% of the volume.

the Escalation Engineer will need to closely collaborate with PG engineering and operations, and other CTS engineers.

The support engineer is a critical role in the implementation of Azure platform or Windows support capabilities which include working with the PG to implement asks; identify technology, and/or process readiness needs, and work with training PMs and tech leads to ensure support team readiness; develop relationships with and engage with technology-specific depth queues for customer incident resolution when required.

Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors; maintaining technical skills through completion of ongoing readiness and platform training; and, in general participating in the creation of future support capabilities for the cloud.


Chức vụ:
Nhân viên/Chuyên viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

  • Competitive salary depending on experience ($800 $1300) (open for fresher)
  • Social insurance, health insurance policies, and other benefits in accordance with the Labor Code
  • 12 days of annual leave, 8 days of sick leave, 1 periodical medical examination/year
  • For employees working night shift: PVI insurance and VND/month as food allowance
  • Working 5 days a week with 2 unfixed days of (Schedule will be arranged by Head of Department)
  • 100% onsite
  • Opportunities for professional growth

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

Requirements:

SOFT SKILLS

  • Leadership handle technically challenging and politically hot customer situations


 Strong communications skills
  • Excellent spoken and written English communication skills
  • Effective, polished interaction with customer to gather information
  • Demonstrable troubleshooting skills
  • Crossteam collaboration
  • Logical and Critical thinking
  • Passion for technology and customer support
  • Understanding of cloud vs. on premise computing.

LANGUAGE SKILLS

  • Fluent in Chinese (both oral and written)
  • English (read and write)

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Chăm Sóc Khách Hàng,Cơ Khí,Cơ Điện

Trung cấp - Nghề
Không yêu cầu