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Customer Support Representatives
1 month ago
Proficiency in one or more additional languages such as Mandarin, Cantonese, Thai, etc., is highly desirable but not a must.**Responsibilities**:
- Provide accurate information regarding products, services, and policies.
- Assist customers with order placements, tracking, and returns.
- Troubleshoot and resolve customer issues with patience and professionalism.
- Escalate complex issues to appropriate teams for resolution.
- Maintain a high level of customer satisfaction through excellent service.
- Keep detailed records of interactions and transactions in the CRM system.
- Collaborate with team members to improve processes and enhance customer experience.
**Requirements**:
- Fluent in Vietnamese and English (both written and verbal).
- Strong communication and interpersonal skills.
- Customer-oriented mindset with a passion for helping people.
- Ability to multitask and prioritize tasks in a fast-paced environment
- Previous experience in customer support for eCommerce site support or related roles is preferred
- Proficiency in additional languages such as Mandarin, Cantonese, Thai, etc., is a plus but not required
- Familiarity with CRM software and ticketing systems is advantageous.
**Benefits**:
- Competitive salary and benefits package.
- Opportunity to work on a cutting-edge eCommerce project with a leading global client.
- Collaborative and dynamic work environment.
- Professional development opportunities.
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