Chat Support Representative
6 months ago
As a Chat Support Representative, you will be responsible for providing timely and accurate support to customers through online chat platforms. You will assist customers with inquiries, troubleshoot technical issues, and provide guidance on product usage or services. Your primary goal will be to ensure customer satisfaction by delivering excellent service and resolving their concerns efficiently.
Key Responsibilities:
- Identify customer needs and provide appropriate solutions or recommendations.
- Troubleshoot technical issues related to products or services and guide customers through problem-solving steps.
- Educate customers on product features, functionality, and usage to enhance their overall experience.
- Document customer interactions, including details of inquiries, comments, and actions taken, in the CRM system.
- Escalate complex issues to the appropriate department or senior team members for resolution.
- Maintain a high level of professionalism and empathy when interacting with customers.
- Follow company policies and procedures regarding customer communication and data privacy.
- Collaborate with other team members to share knowledge and best practices for improving customer support processes.
- Meet or exceed individual and team performance targets, including response time, resolution rate, and customer satisfaction metrics.
**Salary**: 4,000₫ - 5,000₫ per month
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Chat Support
6 months ago
Ho Chi Minh City, Vietnam growthfn Full timeWe are seeking a dedicated and fluent Mandarin-speaking individual to join our team as a Chat Support Representative. As a Chat Support Representative, you will be responsible for providing exceptional customer service and technical support to Mandarin-speaking users via chat platforms. This role requires excellent communication skills, problem-solving...
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Chat Support
6 months ago
Ho Chi Minh City, Vietnam growthfn Full time**Job Overview**:We are seeking a motivated and customer-focused individual to join our team as a Chat Support Representative. In this role, you will be responsible for providing exceptional customer service through online chat, addressing inquiries, resolving issues, and ensuring a positive customer experience. **Responsibilities**: **Online Chat...
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Native Vietnamese Chat Support
6 months ago
Ho Chi Minh City, Vietnam Jom Kerja! Full time**Responsibilities**: - Engage with Vietnamese-speaking customers via chat to address their queries, concerns, and issues in a timely and professional manner. - Provide accurate information about our products/services, including features, pricing, and technical specifications. - Assist customers in troubleshooting technical problems and escalate complex...
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Technical Support Representative
7 months ago
Ho Chi Minh City, Vietnam Payreto Full time**Position Overview**: The core mission of the Technical Support Representatives is to provide timely, correct, and **Principal Duties and Responsibilities**: - Provide technical support to customers on operational or maintenance aspects of system equipment by: - Diagnose hardware and software failures by evaluating and analyzing symptoms provided using...
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Technical Support Representative
6 months ago
Ho Chi Minh City, Vietnam Payreto Full time**POSITION OVERVIEW** Technical Support Representatives are expected to meet or exceed the performance targets set by the client and Payreto. **Principal Duties and Responsibilities**: - Provide technical support to customers on operational or maintenance aspects of system equipment by: - Diagnose hardware and software failures by evaluating and...
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Vietnamese Chat Support
6 months ago
Ho Chi Minh City, Vietnam GrowthFn sdn bhd Full timeAnswering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued. - Engaging in active listening with customers, confirming or...
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Health Representative
6 months ago
Ho Chi Minh City, Vietnam Pfizer Full timeROLE SUMMARY The Pfizer Health Representative will be the central contact in connecting customers within their accounts to therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Health Representative’s role will be the introduction of a new & promoted medicines and innovative digital...
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Chat Support Agent
6 months ago
Ho Chi Minh City, Vietnam GrowthFn Full timeWork Location: Kuala Lumpur Sentral, Malaysia. Salary Max: Basic RM4000 + Complexity allowance RM500 + Housing allowance RM200 Permanent Job Headcounts: 23 Joining Date: ASAP *Requirements* - Bachelors Degree holder with a valid passport for the next 14 months. - Can work on a rotational shift 24/7 and on weekends and holidays. - Good English comms...
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Health Representative
6 months ago
Ho Chi Minh City, Vietnam Pfizer Full timeThe Health Representative will be the central contact in connecting customers within their accounts to oncology therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Health Representative’s role will be the introduction of a new & promoted medicines and innovative digital service that...
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Medical Representative
6 months ago
Ho Chi Minh City, Vietnam Novartis Full time392210BR **Medical Representative**: Vietnam **About the role** Location: Tien Giang/ Ben Tre #LI-Hybrid About the Role: We are looking for experienced sales professionals to help us with our ambitious mission to reach twice as many patients twice as fast. As a Medical Representative you will be responsible (directly or indirectly) for achieving sales...
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Medical Representative
6 months ago
Ho Chi Minh City, Vietnam Novartis Full time393731BR **Medical Representative**: Vietnam **About the role** Location: Ho Chi Minh #LI-Hybrid About the Role: We are looking for experienced sales professionals to help us with our ambitious mission to reach twice as many patients twice as fast. As a Medical Representative you will be responsible (directly or indirectly) for achieving sales targets,...
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Medical Representative
6 months ago
Ho Chi Minh City, Vietnam Novartis Full time386656BR **Medical Representative**: Vietnam **About the role** Location: Ho Chi Minh #LI-Hybrid About the Role: We are looking for experienced sales professionals to help us with our ambitious mission to reach twice as many patients twice as fast. As a Medical Representative you will be responsible (directly or indirectly) for achieving sales targets,...
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Senior Health Representative
6 months ago
Ho Chi Minh City, Vietnam Pfizer Full timeROLE DETAILS This role will be in charge Oncology products. ROLE SUMMARY The Pfizer Health Representative will be the central contact in connecting customers within their accounts to oncology therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Health Representative’s role will be the...
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Senior Health Representative
6 months ago
Ho Chi Minh City, Vietnam Pfizer Full timeProduct: Oncology field in Ho Chi Minh - The Health Representative will be the central contact in connecting customers within their accounts to Steroid therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Health Representative’s role will be the introduction of a new & promoted medicines...
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Health Representative
6 months ago
Ho Chi Minh City, Vietnam Pfizer Full timeThe Health Representative will be the central contact in connecting customers within their accounts to Cardiology therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Health Representative’s role will be the introduction of a new & promoted medicines and innovative digital service that...
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Health Representative
6 months ago
Ho Chi Minh City, Vietnam Pfizer Full timeProduct: AI Injectable **Job Description**: - The Health Representative will be the central contact in connecting customers within their accounts to AI Injectable therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Health Representative’s role will be the introduction of a new &...
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Customer Service Chat Support
6 months ago
Ho Chi Minh City, Vietnam Jom Kerja! Full timeDUTIES AND RESPONSIBILITIES: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry...
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Medical Representative
6 months ago
Ho Chi Minh City, Vietnam MSD Full time**Position overview**: Medical Representatives will identify customer needs, support pull-through of demand generation activities relative to the customer strategy, and ensure that our company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients. The Representative is responsible for thoroughly...
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Medical Representative
6 months ago
Ho Chi Minh City, Vietnam MSD Full timeMedical Representatives (MR) will identify customer needs, support pull-through of demand generation activities relative to the customer strategy, and ensure that our company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients. The Representative is responsible for thoroughly understanding the dynamics...
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Senior Health Representative
6 months ago
Ho Chi Minh City, Vietnam Pfizer Full timeProduct: Cardiology field in Ho Chi Minh city (Eliquis) Territories : Tam Anh, 115, Q2 Hosp, Gia Dinh Hosp, Cho Ray - The Senior Health Representative will be the central contact in connecting customers within their accounts to Oncology therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the...