Technical Support Representative

3 weeks ago


Thành phố Hồ Chí Minh, Vietnam Payreto Full time

**POSITION OVERVIEW**

Technical Support Representatives are expected to meet or exceed the performance targets set by the client and Payreto.

**Principal Duties and Responsibilities**:

- Provide technical support to customers on operational or maintenance aspects of system equipment by:

- Diagnose hardware and software failures by evaluating and analyzing symptoms provided using established procedures.
- Help identify and initiate corrective action by determining the most cost-effective repair/resolution to minimize customer downtime.
- Redirect/escalate issues to appropriate resources for high-profile customer issues.
- Develop and maintain positive customer relations by coordinating with various functions within the company to ensure customer requests are handled promptly.
- Follow up and make scheduled call backs to customers as necessary.
- Update the team’s knowledge base when necessary.
- Attend client and Payreto meetings and trainings.
- Support and respond to customers in a wide variety of queries (basic to advanced).
- Ensure that there is a thorough understanding of customer queries and issues.
- Adhere to agreed processes, meeting required work standards, targets and objectives.
- Completely and accurately write review notes.
- Must be amenable to render overtime based on business needs.
- Assist in adhoc work assigned by immediate supervisor.

**Shift Schedule**
- 12:00 PM - 9:00 PM / 2:00 PM - 11:00 PM (GMT +7)

carcdUFfne



  • Thành phố Hồ Chí Minh, Vietnam OPSWAT Full time

    OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has...


  • Thành phố Hồ Chí Minh, Vietnam OPSWAT Full time

    OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...

  • Technical Support ccl

    2 weeks ago


    Thành phố Hồ Chí Minh, Vietnam SGS Full time

    **Mô tả Công ty** SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. It operates a network of over 2,000 offices and laboratories around the world. **Mô tả Công việc** - To ensure that the updated information are delivered to operation team...


  • Thành phố Hồ Chí Minh, Vietnam Daikin Việt Nam Full time

    Nơi làm việc Hồ Chí Minh - Cấp Bậc Mới tốt nghiệp - Hình Thức Nhân viên chính thức - Kinh Nghiệm 1 - 2 Năm - Mức Lương Lương thỏa thuận - Ngành nghề Điện / Điện tử / Điện lạnh - Hạn chót nhận hồ Sơ 25/12/2024 Facebook Linkedin **Phúc Lợi**: - Máy tính xách tay - Bảo hiểm - Du Lịch -...


  • Thành phố Hồ Chí Minh, Vietnam Daikin Việt Nam Full time

    Nơi làm việc Hồ Chí Minh - Cấp Bậc Nhân viên - Hình Thức Nhân viên chính thức - Kinh Nghiệm 1 - 2 Năm - Mức Lương Lương thỏa thuận - Ngành nghề Điện / Điện tử / Điện lạnh - Hạn chót nhận hồ Sơ 27/12/2024 Facebook Linkedin **Phúc Lợi**: - Máy tính xách tay - Bảo hiểm - Du Lịch - Phụ...

  • Technical Support

    3 weeks ago


    Thành phố Hồ Chí Minh, Vietnam Công Ty Cổ Phần Mac Marketing Full time

    **Mô tả công việc**: (Mức lương: 14 - 16 triệu VNĐ) - Provide technical support and customer care to mostly owners of nail salons, restaurants, hair salons, garages, milk tea shops, and fast food establishments across the US and Canada. - Work on computers (offline, online, remote) and company equipment such as card terminals and POS systems. -...


  • Thành phố Hồ Chí Minh, Vietnam Công ty Cổ phần Daikin Air Conditioning Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Inquiry window to answer the inquiries, contact a related affiliate. Support technical inquires on HVAC products from sales or Branch Technical Support (product specification/ installation/ setting) 2. Support the internal special (technical) project or activity - Support special request Task -...


  • Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **Technical Support Engineer (IT Support)**: iTechWX Vietnam - Ứng Tuyển IT Support English Fresher Accepted - Đăng nhập để xem mức lương - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 4 giờ trước **Mô Tả Công Việc**: The Technical Support Engineer’s primary focus will be...


  • Ho Chi Minh City, Vietnam công ty tnhh ecolab việt nam Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Technical Service Representative**: - **Mã tin đăng: 3429574**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất,...


  • Thành phố Hồ Chí Minh, Vietnam OPPO Full time

    **MÔ TẢ CÔNG VIỆC**: - Collaborate with cross-functional teams to identify and resolve production issues - Perform root cause analysis and provide solutions to prevent future issues - Create and maintain documentation related to production issues and resolutions - Implement and maintain processes and procedures to improve production support - Provide...

  • Fcm] Technical Intern

    3 weeks ago


    Thành phố Hồ Chí Minh, Vietnam Bosch Group Full time

    **Company Description** **_ The Bosch Group_**_ is a leading global supplier of technology and services. Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology._ - The Bosch Group comprises Robert Bosch GmbH and its roughly 360...


  • Thành phố Hồ Chí Minh, Vietnam APL Logistics Full time

    This position is responsible for delivering APLL commitment to key and complicated customers, meeting day to day operations requirements of the customers. He/she assists customer service supervisor and team lead in vendor seminar program (VSP) to ensure vendors understand and acknowledge customers’ requirement and standard. He/she also participate in...


  • Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **Windows Technical Support Engineer**: iTechWX Vietnam - Ứng Tuyển IT Support English - Đăng nhập để xem mức lương - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 10 giờ trước **Mô Tả Công Việc**: **Main Responsibilities** - Master communication skills to ensure customers...


  • Ho Chi Minh City, Vietnam AlignTech Full time

    **Join a team that is changing millions of lives.** Transforming smiles, changing lives At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Sản Xuất Thương Mại Dịch Vụ Thực Phẩm Hồn Việt Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - As a Sales Representative, you will play a pivotal role in driving our company's growth by developing and maintaining relationships with customers and potential clients. - You will utilize your expertise in customer relationship management (CRM) to expand our market reach. - Collaborate with...

  • Technical Lead

    1 week ago


    Thành phố Hồ Chí Minh, Vietnam Wego Pte Ltd Full time

    **Job Title**:Technical Lead - Flights OTA **Level**:Staff Software Engineer (acting as tech lead) - L5 **Reports To**:Flights Lead **Summary**: We are seeking a highly skilled Tech Lead to guide our engineering team within the Flights OTA (Online Travel Agency) domain. We streamline the booking and management of flights for travelers worldwide. As the...


  • Ho Chi Minh City, Vietnam công ty tnhh mtv lý gia viên Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Technical Sales Representative (Beverage & Culinary Equipment)**: - **Mã tin đăng: 3515865**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng...


  • Thành phố Hồ Chí Minh, Vietnam Công TY TNHH Một Thành Viên Kỹ Thuật & Khoa Học Oppo Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Collaborate with cross-functional teams to identify and resolve production issues - Perform root cause analysis and provide solutions to prevent future issues - Create and maintain documentation related to production issues and resolutions - Implement and maintain processes and procedures to...


  • Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **Clients Technical Support (IT Support)**: iTechWX Vietnam - Ứng Tuyển IT Support English Fresher Accepted - Đăng nhập để xem mức lương - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 3 giờ trước **Mô Tả Công Việc**: The support engineer is responsible for providing...


  • Ho Chi Minh City, Vietnam iTechWX Vietnam Full time

    **Technical Support Engineer (IT Support)**: iTechWX Vietnam - Ứng Tuyển IT Support System Engineer Fresher Accepted - Đăng nhập để xem mức lương - Opal Tower, 92 Nguyen Huu Canh, Ward 22, Binh Thanh, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 3 giờ trước **Mô Tả Công Việc**: - The support engineer is responsible for...