[hcm] Technical Support
3 months ago
**MÔ TẢ CÔNG VIỆC**:
- Collaborate with cross-functional teams to identify and resolve production issues
- Perform root cause analysis and provide solutions to prevent future issues
- Create and maintain documentation related to production issues and resolutions
- Implement and maintain processes and procedures to improve production support
- Provide daily, weekly, and monthly reports on system performance and issue status
- Coordinate with development teams to ensure proper deployment and release of software updates
- Participate in on-call rotation and respond to production issues after business hours
**BENEFITS**
- Competitive salary & bonus, and 13th salary
- Social insurance, Health insurance & Unemployment insurance
- Learn and be trained by foreign partner experts
- Work in a dynamic, professional environment
- Provide full working equipment
- Other attractive benefits as company policy
**KINH NGHIỆM YÊU CẦU**:
- Bachelor’s degree in Computer Science or related field
- 2-4 years of experience in Production Support or related role
- Strong technical skills in Java, SQL, UNIX, and scripting languages
- Ability to troubleshoot and resolve complex production issues efficiently
- Excellent problem-solving and analytical skills
- Effective communication skills to collaborate with cross-functional teams effectively
- Willingness to participate in on-call rotation
- Fluent in speaking and reading English
**APPLICATION**
- If you are interested, please leave your information by clicking the "Apply" button below.
- Contact information: (84-8) 3920 2555 - Press: 111 - Ms. Dung
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