Chat Support Agent

7 months ago


Ho Chi Minh City, Vietnam GrowthFn Full time

Work Location: Kuala Lumpur Sentral, Malaysia.

Salary Max: Basic RM4000 + Complexity allowance RM500 + Housing allowance RM200

Permanent Job

Headcounts: 23

Joining Date: ASAP

*Requirements*
- Bachelors Degree holder with a valid passport for the next 14 months.
- Can work on a rotational shift 24/7 and on weekends and holidays.
- Good English comms skills

DUTIES AND RESPONSIBILITIES:

- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required **Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.**:

- Ensure all SLAs are met accordingly.
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and Vietnamese.

NOTE: To apply:
1) one should be willing to relocate to KL Malaysia once EP has been approved. One should have a valid passport for at least the next 14 months. Company will handle the paperwork and relocation expenses to Malaysia

Pay: 18,131,765₫ - 20,722,018₫ per month

Application Question(s):

- Your nationailty
- Your current location
- Your Whatsapp number
- Are you willing to relocate to Kuala Lumpur Malaysia with company relocation package?
- This position is under Concentrix Malaysia and work is on site in Kuala Lumpur Malaysai, have you applied for this position before?
- Your current salary
- Your expected salary
- Notice period

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- Vietnamese (required)


  • Chat Support

    7 months ago


    Ho Chi Minh City, Vietnam growthfn Full time

    We are seeking a dedicated and fluent Mandarin-speaking individual to join our team as a Chat Support Representative. As a Chat Support Representative, you will be responsible for providing exceptional customer service and technical support to Mandarin-speaking users via chat platforms. This role requires excellent communication skills, problem-solving...

  • Chat Support

    7 months ago


    Ho Chi Minh City, Vietnam growthfn Full time

    **Job Overview**:We are seeking a motivated and customer-focused individual to join our team as a Chat Support Representative. In this role, you will be responsible for providing exceptional customer service through online chat, addressing inquiries, resolving issues, and ensuring a positive customer experience. **Responsibilities**: **Online Chat...


  • Ho Chi Minh City, Vietnam growthfn Full time

    As a Chat Support Representative, you will be responsible for providing timely and accurate support to customers through online chat platforms. You will assist customers with inquiries, troubleshoot technical issues, and provide guidance on product usage or services. Your primary goal will be to ensure customer satisfaction by delivering excellent service...


  • Ho Chi Minh City, Vietnam Jom Kerja! Full time

    **Responsibilities**: - Engage with Vietnamese-speaking customers via chat to address their queries, concerns, and issues in a timely and professional manner. - Provide accurate information about our products/services, including features, pricing, and technical specifications. - Assist customers in troubleshooting technical problems and escalate complex...

  • Customer Support Agent

    7 months ago


    Ho Chi Minh City, Vietnam Cambly Full time

    **The Company** Cambly is growing fast all over the world and this is your chance to join our international team. A unique opportunity to work immersed in silicon valley's culture, with strong entrepreneurial spirit, a lot of responsibility, and autonomy. Our company is backed by the most prestigious VC funds of the US, sharing the same investors as Airbnb,...

  • Customer Support Agent

    7 months ago


    Ho Chi Minh City, Vietnam Cambly Full time

    Test **The Company** Cambly is growing fast all over the world and this is your chance to join our international team. A unique opportunity to work immersed in silicon valley's culture, with strong entrepreneurial spirit, a lot of responsibility, and autonomy. Our company is backed by the most prestigious VC funds of the US, sharing the same investors as...

  • Customer Support Agent

    7 months ago


    Ho Chi Minh City, Vietnam JustMarkets Full time

    **JustMarkets** is a broker which helps people to earn on the financial markets providing them with the beneficial conditions **JustMarkets** has reached the trust of over millions of clients from 197 countries. Our company is one of the top popular world brokers. We value the trust of our clients and remain committed to providing reliable services and...

  • Customer Support Agent

    7 months ago


    Ho Chi Minh City, Vietnam JustMarkets Full time

    **JustMarkets** is a broker which helps people to earn on the financial markets providing them with the beneficial conditions **JustMarkets** has reached the trust of over millions of clients from 197 countries. Our company is one of the top popular world brokers. We value the trust of our clients and remain committed to providing reliable services and...

  • Customer Support Agent

    7 months ago


    Ho Chi Minh City, Vietnam AffiliateUp Full time

    **Requirements** - Proficiency speaking and writing in **Vietnamese** and English; - Computer literacy; - Able to identify ways of solving the problem and present the solution in a verbal and written manner; - Strong interpersonal skills; - High level of professionalism; - Attention to detail and punctuality; - Own a laptop (Windows with a minimum of **8Gb...


  • Ho Chi Minh City, Vietnam Prudential plc Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

  • Omni Channels Agent

    7 months ago


    Ho Chi Minh City, Vietnam Shinhan Bank Full time

    Work Location Ho Chi Minh (District 7) Job Level Experienced (Non - Manager) Job Type Permanent Qualification Bachelor Experiences 1 Years Salary Negotiable Industry Banking, Customer Service, Consulting, Finance / Investment **Job Benefit**: - Insurance - Travel opportunities - Health checkup - Training & Development - Salary review Omni Channels...


  • Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

    Attractive compensation package, benefit - Good career development - Gaining expert insights into market trends **A -** KEY RESPONSIBILITIES** **I - Distribution agent operations** - Manage the opening and closing of trading accounts of investors. - Perform the verification of customer identification information (KYC) and procedures related to anti-money...

  • Call Center Agent

    7 months ago


    Ho Chi Minh City, Vietnam IDP Education Ltd Full time

    **Career Opportunities at IDP Education**: **_ (Ho Chi Minh Office)_**: IDP Education Pty Ltd (IDP) is a global company offering student placement and English language testing services. Using its network of over 80 student offices in 25 countries, IDP places international students into educational institutions of Australia, UK, United States, Canada and New...


  • Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

    At least 2 years of experience in fund operations, accounting, banking, with distribution agent, transfer agent experience preferred. - Fluent in English (both in writing and speaking). - Bachelor’s degree in business administration, Banking, Accounting, Mathematics, Statistics, or equivalent **Main responsibilities**: I. Distribution Agent Supervise...

  • Customer Support Agent

    3 months ago


    Thành phố Hồ Chí Minh, Vietnam JustMarkets Full time

    **JustMarkets** is a broker which helps people to earn on the financial markets providing them with the beneficial conditions **JustMarkets** has reached the trust of over millions of clients from 197 countries. Our company is one of the top popular world brokers. We value the trust of our clients and remain committed to providing reliable services and...

  • Customer Support Agent

    4 months ago


    Thành phố Hồ Chí Minh, Vietnam JustMarkets Full time

    **JustMarkets** is a broker which helps people to earn on the financial markets providing them with the beneficial conditions **JustMarkets** has reached the trust of over millions of clients from 197 countries. Our company is one of the top popular world brokers. We value the trust of our clients and remain committed to providing reliable services and...


  • Ho Chi Minh City, Vietnam GrowthFn sdn bhd Full time

    Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued. - Engaging in active listening with customers, confirming or...

  • Customer Service Agent

    7 months ago


    Ho Chi Minh City, Vietnam JLL Full time

    JLL supports the Whole You, personally and professionally. JOB SCOPE Customer Service Agent will be responsible for all day to day operation of the Front Desk area as well as the Lobby area. Customer Service Agent is the communication bridge between Residents and the Property Management. RESPONSIBILITIES Receive and transfer telephone calls from outside...


  • Thành phố Hồ Chí Minh, Vietnam Invest Talent JSC Full time

    Invest Talent JSC is support our valued Client - an Australian Education & Migration Agent in hiring a Admin Support Officer (Remote) to support their business in Vietnam. **Responsibilities**: - Provide high quality customer service to international students and identify solutions to fit their needs. - Assist education counsellors to generate sales...

  • Airport Services Agent

    7 months ago


    Ho Chi Minh City, Vietnam Qatar Airways Full time

    We are currently recruiting for Airport Services Agent in Saigon, Vietnam. As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and...