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Medical Representative

4 months ago

Ho Chi Minh City, Vietnam ARIAD Full time

**Medical Representative - Public & General Customers**:
Ho Chi Minh City, Ho Chi Minh

**Job ID** R0124590

**Category** Commercial

**Subcategory** Commercial

**Business Unit** Global Portfolio Division

**Job Type** Full time

**Job Title**:Medical Representative - Public & General Customers
**Location**:Vietnam

**About the role**:
Vaccine Business Unit (VBU) at Takeda Vietnam carry the mission of protecting Vietnamese people against dengue fever, a disease which remains a high burden to healthcare system globally as well as in the country.

The Medical Representative (MR) - Public and General Customers will play a critical role in implementing the defined strategy of Vaccine BU towards a sustainable growth of Vietnam from commercial perspective and with a focus on customers.

**How you will contribute**:
Following are the areas of focus for the position at Takeda Vietnam:
**Customer Management & Territory Action Planning**
- Be the first contact point for the assigned customers/KOLs/HCPs in Public and General accounts for all queries related to TAK-003 vaccine.
- Take accountability of territory action planning (TAP) for assigned accounts that will be aligned with overall Takeda Vaccine business and brand strategy.
- Build and nurture strong, long-lasting relationships with customers and partners, understanding their unique needs and delivering tailored solutions with excellence.
- Work closely with the other peers in Sales force, marketing and medical to ensure One-Takeda image and One voice to KOLs and HCPs across channels nationwide.
- Stay abreast of market information and market trend (including updated news on regulation related to our business, customer insights, market insights, sales out at account level and in-arm data of our vaccine, etc.) and provide on-time feedback and inputs to AM, marketing and medical team that contribute to brand planning, TAP and impactful scientific engagement with HCPs.

**Commercial Performance Excellence**
- Provide HCPs and decision makers of hospital/ institutes/ vaccination centers with on time and accurate data and information about TAK-003 vaccine of Takeda and objection handling.
- Coordinate efficiently with internal cross functions to provide on time and accurate information to customer’ queries about TAK-003 vaccine data and evidence, supply and demand, scientific engagement activities from Marketing, medical and Sales team and PV related matters.
- Ensure aligning his/her activities at assigned territory/accounts with the Vaccine BU’s objectives, marketing plans and channel’s direction.
- Take charge of tender planning and administration tasks at assigned public accounts when and where is required.
- Provide NSM and AM with accurate forecasting, data tracking, in-arm data, including but not limited to tender, promotional scheme at vaccination centers for Takeda’s vaccine and other vaccine that may impact team’s performance.
- Collect e-consent of HCPs for omnichannel engagement activities
- Ensure zero % of non-compliance for all activities and materials in execution

**What you bring to Takeda**:
**Essential**:

- Mandatory to hold a university or colleague degree in medicine or pharmacy
- Compliance mind-set is a must
- Excellent communication and presentation skills in Vietnamese

**Desired**:

- Experience in pharmaceutical industry as MSR or intern
- Experience in vaccine, regardless of role and responsibilities
- Good command of English (verbal, reading and writing)

**Key Skills, Abilities, and Competencies**:

- Open to learn new knowledge and skills
- With a mindset towards business partnering
- Self-motivated and results oriented
- Ability to work independently and in a team
- Versatile and resilient, ability to stay positive in pressure environment and work towards delivering results

**Complexity and Problem Solving**:

- Customer complaint handling
- Keep good rapport with key decision makers and KOLs in the hospitals/ institutes/ vaccination centers.

**Other Job Requirements**:

- Travelling time: approximately up to 70% per month in the first 6 months and up to 85% in subsequent months (on average of 18 to 19 days on field a month)

**More about us**:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

**Empowering our people to shine**:

- Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard