Customer Service Logistics
4 weeks ago
Manage and operate customer’s request from booking stage to cargo loading operations and resolve cargo issues with carrier timely and smoothly.
- Closely follow and get market situation update and inform this information to company’s personnel to build market awareness within company
- Regulate and perform daily checking of carrier’s update and inform all relevant parties timely within company’s timeline
- Coordinate with company’s agents to ensure cargo is properly handled
- Communicate with Sales team to ensure all cargo information regarding to bookings is correctly identified and handled
- Communicate with Pricing team to make sure all rate and quotations match with customer’s requested services
- Communicate and coordinate with Document team to streamline all documents requirements and abide to shipping regulations
- Resolve customer dispute and complain in timely and professional manner and in accordance to company policies
- Prepare company reports that accurately assess customer, shipping line and company’s internal performances.
- Develop customer and agents relationship by providing professional services and outstanding support to their needs
- Build and improve agent’s network by providing accurate newest quotation along with proper booking and cargo handling instruction to all relevant parties
- Other tasks as assigned by the Head of Department.
**Job Requirements**:
- University or college graduate (major in Foreign Trade, Economics, Maritime or Transportation is preferable).
- At least 1-3 years of experience in the same position in logistics/forwarding field
- Good command of English/Vietnamese (both in oral & written communication).
- Good at Microsoft Office Applications.
- Being careful, customer-oriented & achievement-driven attitude.
- Ability to work well under pressure and having good problem-solving skill.
- Others: High responsibility, good teamwork.
Loại hình công việc: Toàn thời gian
Lương: 10.000.000₫ - 15.000.000₫ một tháng
Ability to Commute:
- Thành phố Hồ Chí Minh (Ưu tiên)
Ability to Relocate:
- Thành phố Hồ Chí Minh: Relocate before starting work (Ưu tiên)
-
Customer Service Staff
4 weeks ago
Ho Chi Minh City, Vietnam CT King Freight Logistics Vietnam Full time**Giới thiệu**: King Freight Group has built a reputation in the logistics industry since its establishment inWe provide sea and air freight forwarding services with a global network spanning from Taiwan to the United States.KFVN founded in 2006, expanded services to offer total logistics solutions covering AIR, SEA, and LAND, reorganized as KING FREIGHT...
-
Customer Service and Support
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam APL Logistics Full timeJob PurposeThis position is responsible for delivering APLL commitment to key and complicated customers, meeting day to day operations requirements of the customers. He/she assists customer service supervisor and team lead in vendor seminar program (VSP) to ensure vendors understand and acknowledge customers' requirement and standard. He/she also participate...
-
Logistics Customer Service Staff
2 weeks ago
Ho Chi Minh City, Vietnam Công Ty TNHH Honour Lane Logistics Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Co-ordinate with overseas/ national agencies to handle nomination shipments from Vietnam to US/ Canada/ China/ Europe,... - Contact with shipper for all necessary procedure supports. - Receive and respond when receiving information, booking requests from agents or carriers. - Check the place and...
-
Customer Service
4 weeks ago
Ho Chi Minh City, Vietnam Công Ty TNHH Sitc Bondex Việt Nam Logistics Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - In charge of got booking, documents with carrier/vendor for the Sales export / import goods. - Submit SI/VMG/Manifest - Coordinate with other departments (Vendor/ Operations/ Accountant Dept) during order processing. - Problem Resolution - ensure issues are tackled immediately and escalate to...
-
Senior Supervisor, Customer Service and Support
4 weeks ago
Ho Chi Minh City, Vietnam APL Logistics Full timeThis position is responsible for delivering APLL commitment to key customers, meeting day to day operations requirements of the customers. The position manages a team of over 10 Customer Service Representatives to achieve excellent customer service satisfaction through defined and agreed processes. He/she participates in organizing vendor seminar program...
-
Customer Service and Operation Logistics
1 week ago
Ho Chi Minh City, Vietnam Công Ty TNHH Olivin Logistics Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Handle export/import shipments from/to Vietnam according to all given requirements and rules & regulations externally as well as internally - Liaise with booking team to secure space & arrange flight. Check with subcontractor for the best cost - Update cargo & documents status to customers and...
-
Customer Service Staff
1 week ago
Ho Chi Minh City, Vietnam Công Ty TNHH Yusen Logistics (Việt Nam) Chi Nhánh HCM Full timeMô tả công việc Receive requests and related documents from customers or Yusen overseas agents (service quotes, import / export procedures for goods, problem solving, document requests, Customs procedure advices, procedures for payment...) Check the conditions of performing services for customers (Have a service contract yet? Is there a quotation...
-
Logistics Customer Service Senior Executive
3 weeks ago
Ho Chi Minh City, Vietnam Công Ty TNHH Honour Lane Logistics Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Co-ordinate with overseas/ national agencies to handle nomination shipments from Vietnam to US/ Canada/ China/ Europe,... - Contact with shipper for all necessary procedure supports. - Receive and respond when receiving information, booking requests from agents or carriers. - Check the place and...
-
Customer Service Staff
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam CT King Freight Logistics Vietnam Full timeGiới thiệu:King Freight Group has built a reputation in the logistics industry since its establishment inWe provide sea and air freight forwarding services with a global network spanning from Taiwan to the United States.KFVN founded in 2006, expanded services to offer total logistics solutions covering AIR, SEA, and LAND, reorganized as KING FREIGHT...
-
Customer Service
3 weeks ago
Ho Chi Minh City, Vietnam công ty tnhh dịch vụ logistics gia linh Full timeBooking creation in specified system, update report for daily monitor and Team Leader for specific accounts (if require) - Propose options (rate, schedule) to agents. - Release booking to vendors timely and follow up vessel change/cut off time and support when vendor ask - Manage daily booking from shippers and communicate with agents to get the approval for...
-
Logistics Customer Service Senior Executive
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Honour Lane Logistics Full timeMô tả công việc:(Mức lương: Thỏa thuận) Coordinate with overseas/ national agencies to handle nomination shipments from Vietnam to US/ Canada/ China/ Europe,... Contact with shipper for all necessary procedure supports. Receive and respond when receiving information, booking requests from agents or carriers. Check the place and price, based on...
-
Customer Service and Support
2 months ago
Ho Chi Minh City, Vietnam APL Logistics Full time**Job Purpose** This position is responsible for delivering APLL commitment to key and complicated customers, meeting day to day operations requirements of the customers. He/she assists customer service supervisor and team lead in vendor seminar program (VSP) to ensure vendors understand and acknowledge customers’ requirement and standard. He/she also...
-
Customer Service Supervisor
4 weeks ago
Ho Chi Minh City, Vietnam Công Ty TNHH Honour Lane Logistics Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Develop and Manage Pricing Strategies: - Develop and implement pricing strategies that align with the company’s business objectives. - Analyze market trends and competitors to identify opportunities and challenges in pricing. - Establish pricing policies and procedures to ensure consistency and...
-
Ocean Customer Service Supervisor
4 weeks ago
Ho Chi Minh City, Vietnam công ty tnhh seko logistics Full timeCustomer relationship (external & internal), work with customers and vendors to improve our performance and service, proactive communicate and solve any issue with customer. - Manage daily booking from suppliers/shippers/sales etc and Weekly, monthly catch up with customer to have update, forecase and other information from customer.- Be responsible for...
-
Customer Service Executive
3 weeks ago
Ho Chi Minh City, Vietnam công ty tnhh u.s.united logistics Full timeReady to back up other jobs from other colleagues, rotate other positions if any and support other colleagues if any. - Submit SI & VGM to carriers accurately and on time after receiving and checking SI from customers. - Send Pre - Alert to Oversea Agent. - Ready to back up other jobs from other colleagues, rotate other positions if any and support other...
-
Ocean Freight Customer Service
3 weeks ago
Ho Chi Minh City, Vietnam indo trans logistics corporation Full timeXem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Ocean Freight Customer Service**: - **Mã tin đăng: 3616750**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng...
-
Customer Service and Operation Logistics
2 weeks ago
Ho Chi Minh City, Vietnam Công Ty TNHH Olivin Logistics Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Handle export/import shipments from/to Vietnam according to all given requirements and rules & regulations externally as well as internally - Liaise with booking team to secure space & arrange flight. - Check with subcontractor for the best cost - Update cargo & documents status to customers and...
-
Customer Service Supervisor
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Công Ty TNHH Honour Lane Logistics Full timeMô tả công việc:(Mức lương: Thỏa thuận) Develop and Manage Pricing Strategies:Develop and implement pricing strategies that align with the company's business objectives. Analyze market trends and competitors to identify opportunities and challenges in pricing. Establish pricing policies and procedures to ensure consistency and fairness. Manage...
-
Customer Service Logistics
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam CÔNG TY TNHH PUDONG PRIME INTERNATIONAL Full timeManage and operate customer's request from booking stage to cargo loading operations and resolve cargo issues with carrier timely and smoothly. Closely follow and get market situation update and inform this information to company's personnel to build market awareness within company Regulate and perform daily checking of carrier's update and inform all...
-
Customer Service
3 weeks ago
Ho Chi Minh City, Vietnam công ty tnhh kintetsu world express việt nam Full timeXem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Service (Forwarder / Logistics)**: - **Mã tin đăng: 3437478**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt...