Customer Support

7 months ago


Ho Chi Minh City, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Professionally handle dispute cases related to the compensation process
- Identify problems, causes to provide solutions and remedies before closing a claim/complaint.
- Get new initiatives to improve processes, daily task
- Take high responsibility in serving customers by Customer Service
- Maintain a balance between company policy and customer benefit in decision making
- Available to work on weekends

**Requirements**:

- Handle situations promptly and effectively according to processes, instruction from Line managers and the company.
- Ensure to meet the requirements on the evaluation criteria of work quality for each criterion (issued and updated from time to time).
- Communicate effectively with team members and customers
- Ready for change; depending on the nature of work and business situation, ready to receive new assignments and tasks from the Line Manager
- Able to work individually and as a team
- Good logical mind-set, task oriented
- Analytical with effective negotiation and problem-solving skills
- Good English skills can help when coordinating with internal stakeholders from across the region


  • Customer Support

    5 months ago


    Ho Chi Minh City, Vietnam TrueCommerce DiCentral Vietnam Full time

    We value our employees with competitive benefit and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more! - This role is an onsite opportunity. _ **As a Customer Support you will**: - _Resolve technical issue/errors related to company’s web services._ - _Train customers to use their web...


  • Ho Chi Minh City, Vietnam KMS Technology Full time

    Visily is an AI-powered UI design software started from KMS Labs, the startup incubation arm of KMS Technology. Our team consists of technology entrepreneurs who have built successful product companies from scratch: - ** QASymphony** - test management platform, merged with Tricentis, valued at $2B - ** Kobiton** - mobile testing platform, raised $34M with...


  • Ho Chi Minh City, Vietnam Visily Full time

    Company Description Visily is an AI-powered UI design software started from KMS Labs, the startup incubation arm of KMS Technology. Our team consists of technology entrepreneurs who have built successful product companies from scratch: - ** QASymphony** - test management platform, merged with Tricentis, valued at $2B - ** Kobiton** - mobile testing...

  • Customer Support

    5 months ago


    Ho Chi Minh City, Vietnam DiCentral Vietnam Full time

    We value our employees with competitive benefit and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more! - This role is an onsite opportunity. _ **As a Support Partner Analyst, you will**: KRA1: Assist customers to use TrueCommerce products and related concerns - Resolve customers’...


  • Ho Chi Minh City, Vietnam Công ty TNHH Công Nghệ Thông Tin ELCA Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Help customers to use our ticketing product in the most efficient way by providing technical support to analyze, reproduce, and identify the root cause of various software glitches across various modules. - Research, diagnose, and analyze Customer issues with accurate solutions. - Ensure Issue...

  • Customer Support

    5 months ago


    Ho Chi Minh City, Vietnam DiCentral Vietnam Full time

    We value our employees with competitive benefit and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more! - This role is a onsite opportunity. _ **As a Customer Support you will**: - _Resolve technical issue/errors related to company’s web services._ - _Train customers to use their web...


  • Ho Chi Minh City, Vietnam công ty tnhh công nghệ thông tin elca việt nam Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Customer Support Specialist**: - **Mã tin đăng: 3679207**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng...


  • Ho Chi Minh City, Vietnam ISCALE SOLUTIONS Full time

    Proficiency in one or more additional languages such as Mandarin, Cantonese, Thai, etc., is highly desirable but not a must.**Responsibilities**: - Provide accurate information regarding products, services, and policies. - Assist customers with order placements, tracking, and returns. - Troubleshoot and resolve customer issues with patience and...

  • Customer Support Staff

    5 months ago


    Ho Chi Minh City, Vietnam Công Ty Cổ Phần Empire Global Investments Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Follow Fanpage, Hotline, Call Center channels of Glo365; - Answer all questions of customers about products and services of the Company, receive requests from customers. - Carry out customer care tasks as planned; - Combine teamwork to support customers; - Perform tasks assigned by direct...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Wall Street English Full time

    **Mô tả công việc**: (Mức lương: 8 - 8 triệu VNĐ) Customer support - Manage large amounts of inbound and outbound calls in a timely manner of VIP Flexi center’s students. - Ensure your students are happy when they make inquiries - Follow communication “scripts” when handling different topics - Addressing customer grievances and concerns...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Itechwx Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Represent Microsoft and communicate with Microsoft customers. - Manage relationships with multiple customers, partners and collaborate with business contacts within Microsoft. - Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and...

  • Customer Support Agent

    5 months ago


    Ho Chi Minh City, Vietnam JustMarkets Full time

    **JustMarkets** is a broker which helps people to earn on the financial markets providing them with the beneficial conditions **JustMarkets** has reached the trust of over millions of clients from 197 countries. Our company is one of the top popular world brokers. We value the trust of our clients and remain committed to providing reliable services and...

  • Customer Support Agent

    5 months ago


    Ho Chi Minh City, Vietnam JustMarkets Full time

    **JustMarkets** is a broker which helps people to earn on the financial markets providing them with the beneficial conditions **JustMarkets** has reached the trust of over millions of clients from 197 countries. Our company is one of the top popular world brokers. We value the trust of our clients and remain committed to providing reliable services and...


  • Ho Chi Minh City, Vietnam LittleLives Inc Pte Ltd Full time

    Ho Chi Minh City- Work Type: Full Time**RESPONSIBILITIES** - In LittleLives, we believe in providing the best customer service to users and our Pixies champion that mission every day. If you consider yourself a people’s person, communicates technical terms in an easy to understand manner and wants to be part of a dynamic start up working - environment, -...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Telestar Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - primarily on eCommerce platforms. - Conduct thorough research and utilize resources to resolve customer inquiries efficiently. - Communicate effectively with customers to ensure their needs are met and issues are resolved promptly. - Collaborate with internal teams to escalate and resolve complex...


  • Ho Chi Minh City, Vietnam DHL Full time

    **YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that...

  • Customer Support

    5 months ago


    Ho Chi Minh City, Vietnam Global Liaison Full time

    **Customer Support** **(Night shift)** **Introduction** Global Liaison Co., Ltd. was founded in 2015 and has its headquarters in the United States. It specializes in offering POS systems and credit card terminals. Global Liaison Co., Ltd. is widely regarded for the quality of both the product and the service thanks to a Customer Support team of passionate...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Itechwx Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Produce high-quality documentation and distribute it to the appropriate team members and technical lead. Stick to service responsibilities to reach high performance standards. Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and...


  • Ho Chi Minh City, Vietnam Công Ty TNHH ELSA Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Research and identify solutions/answers, provide prompt and accurate feedback to customers - Coordinate with relevant departments such as Engineering, Products, Finance, Marketing, etc to assist customer’s inquiries in a timely manner - Collect user’s feedback, propose initiatives for...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Itechwx Full time

    **Mô tả công việc**: (Mức lương: 20 - 30 triệu VNĐ) Responsibilities include: The support engineer is responsible for support delivery, providing technical support to Azure and Windows Server customers by resolving escalated, complex technical customer issues on the Azure or Windows Server platform and delivering technical support against CPE...