Export Customer Service

1 week ago


Thành phố Hồ Chí Minh, Vietnam Công Ty Cổ Phần Hàng Hóa Hải Âu Full time

**Mô tả công việc**:
(Mức lương: 12 - 15 triệu VNĐ)
- Contact customers to obtain details for issuing the bill.
- Open the file & issue the B/L for customer. Verify shipment details with the agent and sale’s customers.
- Submit the SI & VGM to the shipping line.
- Process AMS/AFR/ENS files & FMC filings for the shipment.
- Provide AMS/eManifest, ISF information to customers and agents on time.
- Amend the B/L as per customer requests.
- Send pre-alerts to the agent.
- Update delivery orders upon receipt of payment and customer requests.
- Monitor shipment status (AMS, eManifest, ISF match).
- Track the shipment through each leg of the journey.
- Provide updates for each stage to the shipper/agent.
- Revise AMS, eManifest, ISF in case of changes (transshipment, B/L amendments).
- Update customers on vessel departure and arrival schedules.
- Verify invoices from shipping lines and agents, enter purchase costs into the system, and inform accounting for payment processing.
- Enter sales prices for nominated shipments or as authorized by sales.
- Archive all shipment-related documents into the system.
- Close the file once the shipment is completed.
- Coordinate with sales, shipping lines, and customers to resolve issues related to shipments, such as vessel changes, delays, port changes, or damages/losses.
- Work with operations/customers, airlines, or co-loaders to address issues at the origin, such as damages, weight discrepancies, incorrect documents, or other incidents.
- Collaborate with customers/airlines/agents/co-loaders to handle claims related to delays, damages, or missing cargo at the destination airport or final destination.
- Work with sales and accounting to finalize payments and recover outstanding debts from customers.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Salary: 12 million - 15 million VND.
- Annual salary reviews and holiday bonuses (e.g., National Day, International Labor Day, International Children’s Day, New Year, 13th-month salary, and Lunar New Year).
- Annual health check-ups and company trips.
- Participation in social insurance, health insurance, and unemployment insurance as per regulations.
- Provision of all necessary work equipment.
- Full benefits and entitlements for employees as stipulated by the Labor Law.
- Opportunities for training, internal and international job rotation within departments, and increased income for dedicated, capable, and long-term employees.

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- Graduated from college or higher in economics, import-export, or related fields.
- Experience in a customer service & documentation role for export shipments, with 2-5 years in the logistics/forwarding industry.
- Proficient in English; strong communication skills are an advantage.
- Proficient in Microsoft Office.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Chứng Từ,Kho Vận,Xuất Nhập Khẩu

Đại Học
2 - 5 năm



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