Customer Service
3 days ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Execute customer’s service requirements from Bookings, Cargo movement to Data Transmission, Documentation and Invoicing.
- Coordinate with customers and colleagues to fulfill the job.
- Coordinate with airlines/ carriers/ worldwide agents to handle shipments.
- Solving all the matters/ problems related to operation jobs.
- Communicate with Sales/ Operation team to ensure proper flow of information regarding booking prospects and rate approvals. Handle customer inquiries, quotations, and overseas agent correspondence and offering solutions
- Perform and resolve customer dispute or complaint cases with care and in compliance with all internal and regulatory company’s requirements and customer’s standard operating procedure.
- Ensure customer satisfaction and feedback to customers in professional manner. Prepare reports, update system timely and accurately.
- Provide comprehensive and professional services to customers, working to acquire, retain and develop relationships with customers and agents.
- Other tasks as assigned by the Head of Department.Job Requirement
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
13-month salary per year.
Performance bonus.
Social - Health - Insurance paid fully.
Healthcare: Annual health check-up, Premium Health Insurance
Annual leaves: 14 ~ 18 days.
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- University or college graduate (major in Foreign Trade, Economics, Maritime or Transportation is preferable).
- At least 6 months or more of experience in the same position in logistics/forwarding field
- Good command of English/Vietnamese (both in oral & written communication).
- Good at Microsoft Office Applications. Being careful, customer-oriented & achievement-driven attitude. Ability to work well under pressure and having good problem-solving skill. Others: High responsibility, good teamwork.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Chứng Từ
Trung cấp - Nghề
Không yêu cầu
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