Customer Service Support

2 months ago


Ho Chi Minh City, Vietnam TÜV SÜD Full time

**Tasks**
- You will also act as the Member of Customer Service Team Representative in TUV SUD Vietnam office. You will support the Sales Manager in managing the day-to-day workflow in Sales & CS Team.
- ** Your Tasks**:

- Receive sample, assign new number and put related information to the system
- Prepare quotation and follow up with customer to get confirmation
- Take sample photo and prepare subcontract form to send to other departments (Softline, Chemical ) and oversea (if applicable)
- Contact with other labs to receive test result.
- Review test results and type test reports and send to customer.
- Prepare document for Finance department to release invoice.
- E-filing (scan) all related document.
- Send Invoice to customer and follow up debt with customer.
- Prepare payment request form for subcontractors (courier service, third party testing labs )
- Follow status (pending, additional sample, verbal result ) of all submission with customer.
- Other tasks from Lab Manager

**Qualifications**
- ** Your Qualifications**:

- College or higher level.



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