Customer Service
4 weeks ago
Company Description
Ayobody is one of Vietnam’s fastest-growing digital nutrition and wellness apps. By using technology, active coaching by experts and the latest nutrition science, we are helping people all over Vietnam to lose weight, build muscle and feel confident in their skin.
Exciting challenges lie ahead - new services, markets and technologies. To meet these challenges, we build an amazing and unusual employee culture. Join us
**Job Description**:
Ayobody is looking for a strong leader to provide direction, insight, and strategy for our health coaching team. As Customer Service & Operations Manager, you will manage a team of 12 customer support staff (health coaches) and 3 team leads. You will work closely with the CEO and the Head of Nutrition Education to improve key processes, implement new systems and ensure team productivity metrics.
**Responsibilities**:
- Manage and grow our customer service/health coaching team;
- Improve efficiency and quality of service. Actively look for ways to improve upon and optimize existing procedures, systems, and processes;
- Collect feedback from customers and support the team in implementing improvements;
- Implement effective reporting and productivity goals for company teams, ensuring metrics are useful, visible, and streamlined;
- Manage the relationship with our partner California Fitness & Yoga and make sure we give the best possible service to their members;
- Act as a generalist in getting anything and everything is done to help the company grow; anticipate challenges, react promptly and calmly to necessary changes, and ease our growing pains.
**Qualifications**:
This position might be a good fit if you:
- Have at least 3-5 years of experience in a similar role;
- Have a strong history of leadership; you take initiative and manage others in a way that promotes growth and efficiency;
- Are highly organized and detail-oriented; you can handle multiple projects and dynamic priorities;
- Excellent verbal and written communication skills in Vietnamese and English;
- Love to be there from the start, scaling a startup from 0 to market leader;
- Are highly ambitious and eager to accelerate your career.
Additional Information
**More About Us**
At Ayobody, we believe that by working with the most talented people in the industry we can shape health and wellness in Southeast Asia. Together with international nutrition experts, we empower people to understand their nutrient intake, boost their confidence and prevent chronic diseases.
Our goal is to be a distributed company from the start. By leveraging digital tools, we are able to work with great people from all over the world and offer flexible work arrangements allowing our team members to work when they feel best.
**Why Work For Us**
- Work with the most skilled people in marketing, product, technology and health science;
- Accelerate your skill and knowledge growth by taking on a lot of responsibility and learning from great mentors;
- Flexible public holidays, swap days off according to your values and beliefs;
- Competitive salary;
- Company parties and team building activities;
- Be part of one of the fastest-growing startups in South East Asia.
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