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Customer Services Assistant Manager
4 weeks ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Manage ASC
- Implement programs / periodic training courses to enhance warranty/repair of YASC
- Receive and solve all the customers’/ agency’ requests and complaints about quality of products.
- Forward customer requests to related department and monitor in order to ensure customer requests implemented accurately and on time.
- Build customer data management system and coordinate with related parties to implement customer development programs.
- Ensure resolved data of customers’ requests/complaints is sufficiently updated and accurate
- Build management system as well as manage activities related to receiving and resolving customer complaints
- Implement surveys of customer satisfaction
- Other missions are assigned by managers
**Chức vụ**: Trưởng Nhóm/Trưởng Phòng
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
Required working experience
- At least 3 years of experiences at senior executive position/ or 1 year experience at the same level in electrical products
Required qualifications
- University graduated, Faculty of technology or customer service
Required languages
- Fluency in English required (both in written and verbal).
Required knowledge and skills
- Proactive
- Good teamwork
- Problem-solving skill.
- Active listener and working under pressure
- Time management
- Communication, persuasion and transferring the information skills
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng
Đại Học
Không yêu cầu