Customer Service

6 months ago


Ho Chi Minh City, Vietnam PASONA N A, INC. Full time

**Main Responsibilities**:

- To respond and ensure the customer inquiries and requests are addressed in a timely manner.
- To coordinate with the sales team, other internal teams, suppliers to ensure the product quality and customers’ requirements are met.
- To handle customer complaints according to the Company procedures and service standards.
- To communicate with the sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information.
- To proactively share among team members on new product/system knowledge and on lessons
learned from the mistakes to improve the quality of the whole team.
- To assist and back up other team members and provide support and report to Supervisor.

**Requirements**:

- Bachelor’s degree.
- At least 01 working years related experience in: Supply Chain, Merchandising, Procurement, Purchasing, Customer Service, Order Management Sales Admin...
- Strong written, and verbal skills in English + Chinese (from HKS3) /Japanese (From N3) (bilingual) is an advantage.
- Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
- Excellent customer service & presentation skills.

**Benefits**:

- CSIP (bonus in Quater)
- Breakfast allowance: 300,000/month.
- Free lunch at canteen.
- Shuttle bus.
--------------
- Working time: 08:00 - 16:00 (Mon-Fri)

Working location: Long An (have shuttle bus from every district in HCM)


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