Digital Customer Services Senior Officer

7 hours ago

Ho Chi Minh City, Vietnam Hanwha Life Việt Nam - Tổng Đại Lý Bến Tre Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Report to: Digital Customer Services Manager

**Job Description**:
Initiating initiatives and building necessary digital platforms for CS department (40%)
- Drive innovation and continuous improvement of people, systems, and processes
- Establish and manage the performance of digital objectives, CS digital plans and KPIs that deliver operational efficiency, budget controls, and process improvement to maximize resource utilization and profit.
- Propose and implement initiatives, digital platforms and tools needed support the implementation and realization of the company’s digital customer service strategy, improve customer experience journey into the next level.

Managing and optimizing the department’s digital assets (40%)
- Develop and execute new appropriate advanced technology, revamp and update digital operational procedures/policies, and quality assurance to match the business and customers’ needs.
- Keep up to date in all the latest digital marketing trends and activities
- Plan and manage the budget for digital activities of Department.
- Analyze digital activities ’s performance to optimize the collaboration, propose action plans to improve the results, and develop KPIs related to Digital customer service.
- Ongoing innovation to exploit new alternative channel for digital customer service.
- Manage cross-functional team and colleagues to deliver consistent and goal aligned services.
- Work with relevant departments to implementation digital activities for CS department.
- Be a CS Ambassador for HLV Digital transformation journey.

Others (20%)
- Play a key role on projects to reach the market benchmark and standard on digital customer service.
- Perform other tasks as assigned by line manager.

**Benefits**:

- Competitive salary (100% salary during probation).
- Bonus: 13th-month salary and the performance-based bonus of up to 30% of the total annual package.
- Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment).
- Provide an advanced Health Medical pre-check-up from the 1st week of your probation.
- Gifts for new comers and on special occasions
- Modern facilities in the spacious office at the heart of District 1.
- 15 Annual leaves

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Laptop
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Công tác phí
- Nghỉ phép năm

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- Education: Bachelor degree in Business Administration, Marketing, Economics, etc.
- Fluently in English & Vietnamese.
- At least 3 years experienced in supervision and Digital project management roles in startup/conglomerates, experience in Customer service and Insurance is preferred.
- Proactive, motivation, and performance-driven professional, open mindset.
- Understanding the value of open innovation and the value of digital customer services.
- Experienced in digital partnership, digital customer service, UI/UX on digital platforms, insurance product, and customer needs identifications is an advantage.
- Ready to understand and show passion toward digital customer service (young and tech savvy millennials) and enjoy the work of meeting customer satisfaction through better user experience and technologies

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,CNTT - Phần Mềm,Data Analytics

Đại Học
Không yêu cầu

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