Branch Service Officer

4 weeks ago

Ho Chi Minh City, Vietnam UOB Vietnam Full time

**About UOB**

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**

The Channels & Digitalization function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers’ lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.

**Responsibilities**:

- Customer services
- Ensure to provide high-quality services to clients and meet their needs.
- Receive and handle customer's queries/complaint promptly
- Develop and maintain strong relationships with clients and act as contact point for any service-related issues.
- Identify grow opportunities to value-add our customers via sales lead and referrals.
- Account service
- Responsible for account opening/ maintenance services for all segments as checkers (include processing on core-system and other relevant systems)
- Attend to customers and stakeholder queries and/ or requests assist to resolve service issues or escalate unresolved concerns to Branch Manager.
- Exercise vigilance when performing duties and highlight unusual and suspicious transactions
- Comply with established operational control and audit procedures
- Management supports:

- Monitoring and maintaining team members performance
- Assist manager on operation activities and give suggestion/initiative for improvement
- Perform daily/ monthly reports and reconciliation
- And others delegated tasks will be communicated by management if there are changes and updates

**Job Requirements**
- Bachelor’s degree/University degree or equivalent. Minimum 3-5 years’ experience in banking customer service
- Possess a positive mindset with a CAN-DO attitude and passion to deliver quality customer service
- Possess a pleasant voice, excellent comprehension, communication, interpersonal skills, and work etiquette
- Strong customer service mindset and enjoy the challenge of meeting and exceeding customers’ expectations
- Team player, problem-solving skills, and well time management
- Good knowledge, understanding of banking and financial service laws and regulations, understanding of products and systems
- Knowledge of different company types and KYC requirements will be advantageous.
- Resourceful, proactive, results-driven, attention to details
- Able to multitask and process leadership traits
- Fluently (written and spoken) in English and effectively computer programming language (VBA/VBS) are advantage

**Be a part of UOB Family

  • Branch Service Officer

    3 weeks ago

    Ho Chi Minh City, Vietnam UOB Vietnam Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...

  • Branch Service Officer

    3 weeks ago

    Ho Chi Minh City, Vietnam UOB Vietnam Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...

  • Branch Service Senior Officer

    1 month ago

    Ho Chi Minh City, Vietnam UOB Vietnam Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...

  • Corporate Transaction Service Officer

    4 weeks ago

    Ho Chi Minh City, Vietnam UOB Vietnam Full time

    **About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...

  • Branch Manager

    3 weeks ago

    Ho Chi Minh City, Vietnam IDP Education Ltd Full time

    IDP is a global leader in international education services. We help international students study in English speaking countries. Our success comes from connecting students with the right course in the right institution and the right country. We’ve been operating for close to 50 years, creating a huge network of opportunity with offices in over 30...

  • Branch Operations Administrator

    2 months ago

    Ho Chi Minh City, Vietnam Diag Full time

    **About the Role**: We are seeking a highly motivated and detail-oriented individual to join our team as a Branch Operations Administrator. In this role, you will provide critical administrative and data management support, ensuring the smooth daily operations of our branch. You will also play a vital role in collaborating with the team to achieve our branch...

  • Branch Manager

    1 month ago

    Ho Chi Minh City, Vietnam Công ty TNHH M.V Liên Minh Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Direct all operational aspects including sales, customer service, human resources, administration and other tasks as requirement of BOD. - Develop and oversee sales and marketing - Assess local market conditions and identify current and prospective sales opportunities. - Stay abreast of competing...

  • Customer Service Follow Up Officer

    2 weeks ago

    Ho Chi Minh City, Vietnam UOB Vietnam Full time

    **About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...

  • Branch Operations Administrator

    3 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Diag Full time

    About the Role:We are seeking a highly motivated and detail-oriented individual to join our team as a Branch Operations Administrator. In this role, you will provide critical administrative and data management support, ensuring the smooth daily operations of our branch. You will also play a vital role in collaborating with the team to achieve our branch...

  • HR Operations

    4 weeks ago

    Ho Chi Minh City, Vietnam UOB Vietnam Full time

    **About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...

  • Customer Service Follow Up Officer

    3 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam UOB Vietnam Full time

    About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches...

  • Customer Service Officer

    3 weeks ago

    Ho Chi Minh City, Vietnam Arrow Electronics, Inc. Full time

    **Position**: Customer Service Officer **What You'll Be Doing** - Provide internal and external customer service and sales support for order management and system-related work - SO entries, maintenance, shipment release & inventory management. - Working in close collaboration with Field Sales and Inside Sales for Pre-Order & Order Entries. - Responsible for...

  • Branch Manager

    3 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TNHH M.V Liên Minh Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Direct all operational aspects including sales, customer service, human resources, administration and other tasks as requirement of BOD. Develop and oversee sales and marketing Assess local market conditions and identify current and prospective sales opportunities. Stay abreast of competing market and...

  • Analyst, Legal

    3 weeks ago

    Ho Chi Minh City, Vietnam DBS Bank Ltd., Ho Chi Minh City Branch Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận)COMPANY DESCRIPTION:DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well...

  • Branch Manager

    3 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam IDP Education Ltd Full time

    IDP is a global leader in international education services. We help international students study in English speaking countries. Our success comes from connecting students with the right course in the right institution and the right country.We've been operating for close to 50 years, creating a huge network of opportunity with offices in over 30 countries.In...

  • Customer Service Complaint Handling Officer

    1 week ago

    Ho Chi Minh City, Vietnam UOB Vietnam Full time

    **About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...

  • Financial Crime Security Services

    3 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam DBS Bank Ltd., Ho Chi Minh City Branch Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)Job Purpose: Implement Group FCSS policies and frameworks at the branch. Enable the bank to manage regulatory & AML risks effectively and proactively. Manage, resolve FCSS compliance issues and matters for the branch. Develop and strengthen the compliance culture and thereby protect the reputation of the...

  • Branch Manager

    3 months ago

    Ho Chi Minh City, Vietnam Aloha Consulting Group Full time

    Our client is a leading technology company who is searching for an experience talent to join their firm: - Providing leadership and guidance to branch staff, motivating them to meet performance targets and maintain high levels of productivity. - Developing and implementing strategic plans for the branch in line with the companys overall objectives. This...

  • Customer Service Officer

    3 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Arrow Electronics, Inc. Full time

    Position:Customer Service OfficerWhat You'll Be Doing Provide internal and external customer service and sales support for order management and systemrelated work SO entries, maintenance, shipment release & inventory management. Working in close collaboration with Field Sales and Inside Sales for Pre-Order & Order Entries. Responsible for Customer Master...

  • Service Associates

    4 weeks ago

    Ho Chi Minh City, Vietnam UOB Vietnam Full time

    **About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as...