Universal Service Banker

2 weeks ago

Ho Chi Minh City, Vietnam UOB Vietnam Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

**Responsibilities**:

- To perform financial transaction services for individual clients
- To perform maintenance requests for individual clients
- Ensure cash balancing at EOD
- To provide support to other branch team members
- Monitor Branch related GLs, daily mismatch report to timely clear mismatches and inform BOM/BM rationales for long pending items
- To ensure documents to be scanned and filled timely and properly
- Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all Customer Services activities.
- Ensure accuracy of reports and compliance advice provided to Customer Services agents and management team.
- Develop information regarding required changes in reports and procedures
- Daily monitoring Customer Services team’ s activities with sample check Day 2 and call monitoring
- Perform quarterly internal audit via MCA test to ensure robust control in Customer Services
- Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns
- To perform other duties assigned by BOM

**Job Requirements**:

- Bachelor’s/University degree or equivalent experience
- Must be detail orientated, accurate and thorough when performing operational tasks
- Customer service experience preferred
- Able to complete external, internal reports and customer transactions in a timely and quality manner
- Must demonstrate solid qualitative/quantitative and problem-solving skills
- Drive to initiate and support quality initiatives of reducing transaction defects and cycle time
- Self-motivated contributor with high degree of integrity and the ability to handle complex and multiple priorities
- Proficient in MS Office
- Good communication skills in English and Vietnamese. Fluency in another foreign language is a plus
- Honest, responsible, organized, and good interpersonal skill

**Be a part of UOB Family**:

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